Marquita Terry
@marquitaterry
Experienced customer service professional skilled in conflict resolution and process improvement.
What I'm looking for
As a dedicated and results-driven professional with a strong background in customer service and laboratory operations, I bring a unique combination of interpersonal skills and technical expertise to every role I undertake. My experience spans customer service, where I excelled in building trustful relationships and resolving complaints efficiently, to laboratory settings where I ensured compliance with quality standards and contributed to diagnostic processes.
In my role as a Customer Service Representative at Golden Customer Care, I honed my ability to communicate effectively and provide timely solutions, ensuring customer satisfaction. Additionally, my tenure as a Pathologist Assistant at Popular Healthcare allowed me to develop a strong foundation in medical procedures and teamwork, while my work as a Quality Control Technician at Biotech Laboratory furthered my understanding of testing protocols and data management.
I am passionate about continuous improvement and leveraging my skills in problem-solving and adaptability to contribute to organizational success. My diverse experience has equipped me with a versatile skill set, enabling me to thrive in dynamic environments and take on new challenges with enthusiasm.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Golden Customer Care
Nov 2023 - Jan 2024 (2 months)
Established and maintained trustful relationships with customers through open communication. Efficiently addressed and resolved complaints, ensuring customer satisfaction. Documented interactions and managed account details while adhering to communication protocols.
Pathologist Assistant
Popular Healthcare
Jan 2019 - Nov 2023 (4 years 10 months)
Assisted pathologists with accessioning and dissection of specimens, ensuring adherence to protocols. Provided training to residents and conducted frozen sections for timely diagnostics. Managed a digital repository of specimen photography.
Quality Control Technician
Biotech Laboratory
Feb 2016 - Jan 2019 (2 years 11 months)
Conducted testing of materials and products to ensure compliance with quality standards. Utilized laboratory information systems for data management and performed analyses to troubleshoot deviations, maintaining product integrity.
Education
Degrees, certifications, and relevant coursework
University of Arkansas at Pine Bluff
Degree in Biology/Chemistry, Biology/Chemistry
2016 -
Studied Biology and Chemistry, focusing on the principles and applications of biological sciences and chemical processes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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