MT
Open to opportunities

Marquita Terry

@marquitaterry

Experienced customer service professional skilled in conflict resolution and process improvement.

United States

What I'm looking for

Seeking a Customer Service Specialist role where I can leverage my expertise in customer interaction and problem-solving to contribute to a dynamic and growth-oriented organization.

As a dedicated and results-driven professional with a strong background in customer service and laboratory operations, I bring a unique combination of interpersonal skills and technical expertise to every role I undertake. My experience spans customer service, where I excelled in building trustful relationships and resolving complaints efficiently, to laboratory settings where I ensured compliance with quality standards and contributed to diagnostic processes.

In my role as a Customer Service Representative at Golden Customer Care, I honed my ability to communicate effectively and provide timely solutions, ensuring customer satisfaction. Additionally, my tenure as a Pathologist Assistant at Popular Healthcare allowed me to develop a strong foundation in medical procedures and teamwork, while my work as a Quality Control Technician at Biotech Laboratory furthered my understanding of testing protocols and data management.

I am passionate about continuous improvement and leveraging my skills in problem-solving and adaptability to contribute to organizational success. My diverse experience has equipped me with a versatile skill set, enabling me to thrive in dynamic environments and take on new challenges with enthusiasm.

Experience

Work history, roles, and key accomplishments

GC

Customer Service Representative

Golden Customer Care

Nov 2023 - Jan 2024 (2 months)

Established and maintained trustful relationships with customers through open communication. Efficiently addressed and resolved complaints, ensuring customer satisfaction. Documented interactions and managed account details while adhering to communication protocols.

Education

Degrees, certifications, and relevant coursework

University of Arkansas at Pine Bluff logoUB

University of Arkansas at Pine Bluff

Degree in Biology/Chemistry, Biology/Chemistry

2016 -

Studied Biology and Chemistry, focusing on the principles and applications of biological sciences and chemical processes.

Tech stack

Software and tools used professionally

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Marquita Terry - Customer Service Representative - Golden Customer Care | Himalayas