Open to opportunities

Tyasia Williams

@tyasiawilliams

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Laboratory and customer service professional improving processes and client outcomes.

United States

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What I'm looking for

I seek a collaborative healthcare or lab role where I can streamline processes, apply analytical skills, and deliver excellent client care while growing professionally.

I am a laboratory and customer service professional with five years of experience across healthcare, laboratory operations, and client support roles. I focus on fostering collaborative team environments, streamlining processes, and delivering high-quality client experiences.

At Labcorp and the American Red Cross I improved turnaround times by refining sample and blood processing protocols while maintaining strict quality standards. My hands-on patient care and caregiver experience taught me to create personalized plans that measurably improved client well-being.

I bring strong analytical thinking, attention to detail, CPR/BLS training, and a commitment to clear cross-functional communication to any role where operational efficiency and positive client outcomes matter.

Experience

Work history, roles, and key accomplishments

Laboratory/Reference Test Clerk

Labcorp

Nov 2024 - Nov 2025 (1 year)

Streamlined sample processing protocols to significantly reduce turnaround times and increased overall laboratory efficiency while fostering a positive team environment that improved staff collaboration and morale.

Data Entry Quality Assurance Team Collaboration Attention To Detail

Blood Production Technician

American Red Cross

Jan 2022 - Nov 2024 (2 years 10 months)

Collaborated with healthcare professionals to ensure safe blood collection and streamlined blood processing procedures, improving turnaround times and maintaining high quality standards that enhanced donor experience and retention.

Phlebotomy Quality Control SOPs Patient Care Attention To Detail

Client Support Representative

AmeriSave Mortgage

Jan 2021 - Nov 2023 (2 years 10 months)

Provided exceptional remote client support, resolving complex inquiries by coordinating with cross-functional teams which improved response times and strengthened client relationships.

Customer Service Remote Support Data Entry Communication CRM

Caregiver

Senior Helpers

Jan 2020 - Jan 2022 (2 years)

Provided compassionate, individualized care and implemented personalized care plans that improved clients' daily living activities and satisfaction while coordinating with healthcare professionals to ensure comprehensive care.

Patient Care Client Communication Activity Assistance Empathy Record keeping