Rephayah Israel

Greeted customers and provided a welcoming experience. Operated cash registers and handled financial transactions with 100% accuracy while maintaining cleanliness and resolving customer inquiries.

Handled customer calls in a fast-paced setting and supported ordering and product information. Processed returns, resolved credit issues with the credit department, and provided feedback to managers.

Prepared food orders and provided customer service in a fast-paced environment. Performed order taking, cash handling, and food preparation while maintaining cleanliness and accuracy.

Supported daily clinical laboratory operations by collecting, labeling, and processing patient specimens and preparing samples for testing. Assisted with diagnostic testing procedures while documenting results and following safety and infection control protocols.

Maintained accuracy in production processes to ensure high-quality output. Improved operational efficiency by reviewing production schedules and identifying areas for improvement.

Managed daily customer service operations and resolved guest concerns promptly. Trained and supervised staff and processed transactions, refunds, and credits while providing product and promotion information.

Assisted customers with purchases and inquiries to ensure a smooth shopping experience. Restocked shelves, monitored inventory levels, and organized merchandise displays to support sales.

Grade: Top 10%

Activities and societies: President of BOCES; helped strengthen student engagement, facilitated peer support, and acted as a liaison between students and instructors.

Earned a Laboratory Technician Certificate through OCM BOCES. Graduated in the top 10% of the program.