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I am a dedicated clinical professional with extensive experience in laboratory operations and patient care. My background includes working as a Customer Advocate at Humana-Everise, where I provided in-depth customer care across various departments, including benefits verification and claims. I excel in investigating customer complaints and ensuring member satisfaction through effective communication and problem-solving skills.

Previously, I served as a Patient Services Representative at Quest Diagnostics, where I managed day-to-day operations in a high-volume Patient Service Center. My responsibilities included performing venipuncture collections, processing lab specimens, and ensuring accurate data entry of patient information. I take pride in delivering exceptional customer service, even in high-stress situations, and I am committed to maintaining the highest standards of patient care.