DGDavina Gonzalez
@davinagonzalez
Energetic leader skilled in customer service and medical assistance.
United StatesWhat I'm looking for
I am an energetic and organized professional with a knack for leadership and problem-solving. My experience spans various roles, primarily in customer service and medical assistance, where I have honed my skills in strategic planning and operational efficiency. I am committed to driving team success and achieving organizational goals through effective communication and analytical skills.
In my previous roles, I have successfully resolved customer complaints, developed strong product knowledge, and contributed to sales growth by upselling products. As a Medical Assistant, I directed patient care, managed medical records, and ensured a safe clinical environment. My ability to train and mentor new employees has also been a key aspect of my career, fostering a culture of continuous improvement and high performance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Collections Etc
Oct 2017 - Present (7 years 9 months)
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Assisted customers in navigating company website and placing online orders, improving overall user experience.
Medical Assistant
Via Christi Clinic
Nov 2015 - Present (9 years 8 months)
Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Performed medical records management, including filing, organizing and scanning documents. Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Health Department
Nov 2012 - Present (12 years 8 months)
Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Performed medical records management, including filing, organizing and scanning documents. Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Manager
Food 4 Less Supermarket
Nov 2008 - Present (16 years 8 months)
Managed and motivated employees to be productive and engaged in work. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Controlled costs to keep business operating within budget and increase profits.
Education
Degrees, certifications, and relevant coursework
Central High School
Diploma, Basic
Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills.
Wichita Technical Institute
Medical Assistant / Phlebotomy, Medical
Completed professional development in RMA/CMA and Phlebotomy. Acquired skills in medical assisting and phlebotomy procedures.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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