At Kotaku gaming, I reviewed newly released and upcoming games, analyzing gameplay, performance, storytelling, and technical aspects. I also researched historical accuracy when games were based on real events, publishing an average of four articles per week.
At 5CA, I provided chat support to gamers across multiple regions, handling account access, technical troubleshooting, in-game issues, and purchase concerns. I supported more than 50 games and resolved an average of 20 customer tickets per hour.
At Wyndham hotels, I helped guests with vacation package inquiries and bookings for travel services, and was recognized as a Universal Agent Top Achiever for over a year. At capital one bank, I handled customer disputes and was promoted to Dispute Team Leader, supporting colleagues with escalated cases and process questions.
