BIBotinda Iyeli-Whitehead
@botindaiyeliwhitehea
Dedicated customer service professional with over 6 years of experience.
United StatesWhat I'm looking for
I am a highly dedicated and motivated customer service professional with over six years of experience in various roles. My journey began in the hospitality industry, where I honed my skills in customer relations and problem-solving. I have a proven track record of ensuring customer satisfaction and addressing concerns effectively, which has been a cornerstone of my career.
At Helly Hansen, I currently meet with sales representatives to review key accounts and address customer demands regarding products and services. My previous experience at Aerotek for Nintendo of America allowed me to provide excellent support, document consumer feedback, and troubleshoot technical issues. I am fluent in French and English, which has enabled me to assist a diverse clientele and enhance communication.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Helly Hansen
Jun 2022 - Present (3 years 1 month)
Met with sales representatives to provide reviews on key accounts and answered customer demands regarding Helly products and services. Troubleshot credits, warranties, debit charges, and returns issues while assisting customers with order adjustments and price quotes.
Customer Service Representative
Aerotek at Nintendo of America
May 2019 - Present (6 years 2 months)
Ensured excellent support to customers with a tracking record of customer satisfaction and answered consumer questions about Nintendo products and services. Documented and forwarded consumer comments and feedback, handled French callbacks for the Administration Department, and troubleshooted escalated technical problems.
Customer Support Representative
Aerotek at Nintendo of America
May 2019 - Present (6 years 2 months)
Ensured excellent support to customers with a strong track record of satisfaction and answered consumer questions about Nintendo products and services. Documented and forwarded consumer comments and feedback, handled French callbacks, and troubleshooted escalated technical problems.
Cashier
Boboto Bondeko
Sep 2017 - Present (7 years 10 months)
Managed cash register transactions and took care of customers, solving all their complaints. Was responsible for the weekly inventory and for ordering merchandise.
Front Desk Associate
Mercure Hotel
Apr 2017 - Present (8 years 3 months)
Checked in and out guests with excellent customer satisfaction and trained new front desk employees upon hiring. Resolved guests' issues and complaints, and documented and forwarded guests' comments and feedback.
Education
Degrees, certifications, and relevant coursework
International School of Tunon
Certificate Qualification Professional of Reception (CQP), Hospitality Management
2016 - 2017
Completed a professional certificate program in Hospitality Management. Focused on reception operations and guest services.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Botinda?
You can contact Botinda and 90k+ other talented remote workers on Himalayas.
Message BotindaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
