Open to opportunities

Cameron Cullen

@cameroncullen

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Dynamic Customer Experience Specialist focused on enhancing satisfaction and performance.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values customer satisfaction, and offers opportunities for professional growth.

I am a dynamic and results-driven Customer Experience Specialist with a proven record of enhancing customer satisfaction and improving performance metrics. My expertise lies in cross-functional problem-solving, behavior trend analysis, and tailored communication strategies. I thrive in fast-paced environments and consistently drive impactful solutions that elevate both customer and business outcomes.

Throughout my career, I have successfully managed customer inquiries and resolved issues across various platforms, including phone, chat, and email. My experience at companies like Wise and Electronic Arts has honed my ability to educate customers on product features, maintain positive relationships, and implement process improvements. I am committed to delivering high-quality support and fostering team collaboration to achieve shared goals.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Wise

Nov 2024 - Present (8 months)

Provided outstanding customer support through phone, chat, and email, ensuring efficient and effective resolutions. Investigated and resolved technical and transactional concerns with a solution-oriented mindset.

Customer Support Technical Support Troubleshooting Customer Education

Support Associate

Sutherland

Jan 2024 - Present (1 year 6 months)

Delivered high-quality support for Disney+, Hulu, and ESPN+ via phone, maintaining positive cross-channel relationships. Utilized ticketing systems to track customer requests and prioritize urgent needs.

Customer Support Ticketing Systems Customer Relationship Management

Product Support Analyst

Jul 2022 - Present (3 years)

Managed customer inquiries on online/mobile banking platforms and collaborated with various departments in time-sensitive environments. Conducted data analysis for backend system issues and developed goals for deadlines.

Product Support Data Analysis Troubleshooting Client Management Project Prioritization

Games Service Specialist

Electronic Arts

Jan 2021 - Present (4 years 6 months)

Handled customer escalations, refunds, and exceptional cases, working with leadership on team coaching. Coordinated with other departments to enhance processes and responded to customer requests for products and services.

Customer Escalation Refunds Process Improvement Customer Engagement

Tier 3 Specialist

Electronic Arts

Nov 2016 - Present (8 years 8 months)

Resolved escalated customer issues via phone, email, and chat, de-escalating high-stress situations. Provided interim leadership support and decision-making, while recommending improvements to business systems.

Process Improvement

Education

Degrees, certifications, and relevant coursework

Austin Community College

No Degree, Game Design

Undertook studies in Game Design at Austin Community College. Focused on foundational aspects of game development and design principles.

McNeil High School

High School Diploma, General Studies

Completed high school education and earned a High School Diploma in May 2008. Developed foundational academic skills and prepared for further education or career entry.