lezette polanco

I’m a customer-focused service professional with 9+ years of experience across hospitality, retail, sales, and live online gaming. I’m known for managing high-volume interactions with accuracy, professionalism, and fast problem-solving.

Most recently, I’ve conducted live online gaming sessions while maintaining compliance and monitoring logs and player feedback to strengthen service quality. In my previous roles, I troubleshot game issues, supported promotional engagement to increase player activity and transactions, and ensured smooth gameplay experiences.

I also bring strong front-line customer skills from hospitality and retail—handling POS transactions, inventory coordination, reservations, and peak-hour guest flow. I’m seeking a remote customer support, gaming support, or virtual service role where communication, efficiency, and problem-solving help customers feel confident and cared for.