Open to opportunities

Sandy Juliet

@sandyjuliet

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Results-driven customer service expert with leadership experience.

United States

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What I'm looking for

Seeking a challenging role that leverages my customer service, leadership, and gaming industry expertise to drive business growth and customer satisfaction.

As a seasoned customer service professional with a proven track record of exceeding company quotas, I leverage my exceptional interpersonal skills to drive sales growth and ensure customer satisfaction. With experience in leadership roles, I have developed strong active listening and empathy skills, resulting in high customer satisfaction ratings.

My expertise extends to event marketing, content creation, and HR talent acquisition, with a strong background in the gaming industry. I am proficient in a range of software applications, including Microsoft Apps, Adobe Apps, and Salesforce, and possess excellent problem-solving abilities.

I am a creative and analytical thinker with a passion for drawing, modding, and graphic design. I am also an avid gamer and streamer, with a strong interest in personal investing and fitness.

Experience

Work history, roles, and key accomplishments

Current

Senior Game Advisor/Event Coordinator/Trainer/Shift Leader/Key Holder

Current

Gamestop

Jul 2022 - Present (4 years 1 month)

Advancing leadership role, hosting events, leading associates to meet store sales quotas, ensuring inventory control and loss prevention, and utilizing extensive knowledge to identify customer needs.

Communication Skills Customer Service Event Coordination Inventory Leadership Sales

Customer Experience Advisor/Self-Pay Specialist

Sutherland Global Services

Feb 2018 - Sep 2018 (7 months)

Developed active listening and empathy skills, resulting in high customer satisfaction, and managed insurance denial forms with a proactive approach to resolution.

Customer Service Empathy Insurance Compliance