Open to opportunities

Mark Kelechi

@markkelechi

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Customer-focused remote customer service professional focused on CRM-led client communication and issue resolution.

Nigeria

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What I'm looking for

I’m looking for a remote, customer-first role where I can handle inquiries via phone/email/chat, manage CRM follow-ups, and improve customer satisfaction through clear communication, scheduling accuracy, and issue resolution.

I’m a customer-focused and dependable professional with experience in remote customer service, administrative support, and client communication across phone, email, and chat channels. In my Customer Service Representative (Remote) role at Eyemoment, I managed 40–60+ weekly customer inquiries across WhatsApp, Instagram DM, and calls while maintaining 95% satisfaction feedback.

I guide customers through product selection, lens options, and order processing, contributing to a 15% increase in repeat purchases. I also leverage CRM tools (e.g., HubSpot/Zoho CRM) to track leads and follow-ups, coordinate with dispatch riders and logistics partners for 98% on-time deliveries, and proactively resolve complaints to reduce return requests by 20%.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Eyemoment N Lifestyle

Jan 2024 - Jan 2025 (1 year)

Managed 40–60+ weekly customer inquiries across WhatsApp, Instagram DM, and calls, maintaining 95% satisfaction feedback. Improved repeat purchases by 15% by guiding product/lens selections, and reduced return requests by 20% through proactive follow-up while coordinating 98% on-time deliveries.

Customer Service CRM Management Order Processing Complaint Resolution Logistics Coordination HubSpot Zoho CRM Return Reduction

Social Media Manager

University Of Lagos

Jan 2024 - Jan 2025 (1 year)

Handled 20–30+ weekly student inquiries across digital channels, ensuring timely updates and support. Improved engagement by 10%, maintained 100% accurate records of events/attendance, and supported issue resolution through clear communication and documentation.

Student Support Social Media Management Event Coordination Documentation Slack Zoom Google Workspace Record keeping

Administrative Assistant Intern

Bridge By Obsidian

Jan 2025 - Present (1 year 5 months)

Provided remote administrative support including scheduling meetings and coordinating daily operations. Managed email/client communications and conducted market research to produce reports, while maintaining accurate online property listings to support business visibility.