Open to opportunities

Esther Balogun

@estherbalogun1

Customer service and social media professional, skilled at solving issues, supporting customers, and boosting brand visibility.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can own multichannel inquiries, resolve issues end-to-end with accurate CRM notes, and support smooth day-to-day operations through clear communication and strong organization.

I’m a versatile, detail-oriented professional with experience in customer engagement, digital communication, and administrative support. I’m known for excellent communication, problem-solving abilities, and multitasking effectively in fast-paced environments.

In my current remote role as a Customer Service Rep, I respond to customer inquiries via email, live chat, phone, or social media in a timely, professional manner. I resolve complaints, provide accurate product and service information, and manage orders, returns, refunds, and account updates remotely.

I maintain detailed records of customer interactions using CRM systems, follow up to ensure issues are fully resolved, and escalate complex issues to the appropriate department. I also provide technical support or basic troubleshooting guidance while working toward response time, customer satisfaction, and resolution rate targets.

Previously, I worked as a Remote Social Media Officer where I created, scheduled, and published engaging content, monitored accounts, and handled comments, messages, and inquiries. I analyzed performance metrics, ran social media campaigns, and ensured brand voice consistency while aligning messaging with marketing and customer service teams.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Rep

Internopay Technologies

Jan 2024 - Apr 2026 (2 years 3 months)

Responded to customer inquiries across email, live chat, phone, and social media while resolving complaints with accurate product and service information. Processed orders, returns, refunds, and account updates remotely and maintained detailed CRM records, escalating complex issues when needed.

Customer Support Live Chat Email Support CRM Data Entry Order Processing Returns Complaint Resolution Account Updates Social Media Support

Remote Social Media Officer

BDN Logistic

Jan 2020 - Jan 2023 (3 years)

Created, scheduled, and published social media content while monitoring accounts and responding to messages and comments. Tracked engagement and campaign performance, prepared reports, and collaborated with marketing and customer service teams to align messaging and handle customer feedback.

Social Media Content Creation Schedulers Community Management Customer Engagement Social Media Analytics Campaign Management performance reporting Trend Research Content Optimization

Office Assistant

Khenpro Global Service

Jan 2016 - Jan 2019 (3 years)

Provided administrative support including filing, photocopying, and data entry, while managing incoming and outgoing mail and deliveries. Handled phone calls and visitor reception, maintained office supplies inventory, and assisted with meeting scheduling and document organization.

Administrative Support Data Entry Phone Reception Scheduling Clerical Support Correspondence Coordination