Open to opportunities

Anne Ngigi

@annengigi

Message

ICT support and systems administration professional focused on reliability, security, and user-centered solutions.

Kenya

Message

What I'm looking for

I seek a hands-on IT role where I can provide end-user support, improve system reliability, grow in cybersecurity and data analytics, and document processes.

I am a resourceful ICT support and systems administration professional who keeps people and systems running smoothly. I have hands-on experience supporting staff, troubleshooting day-to-day technical issues, and rolling out software updates in corporate and government environments.

At Bidco Africa and Juja Sub-County ICT Department, I improved response times for critical IT issues, supported Windows 11 migrations, and helped design data backup and printer maintenance procedures that reduced downtime. I prepare technical documentation and troubleshooting guides to simplify support for colleagues.

Technically comfortable in both Windows and Ubuntu Linux environments, I work with networking fundamentals (TCP/IP, DHCP, DNS, VPN), virtualization tools such as VirtualBox and Hyper-V, and programming basics in C++, HTML and JavaScript. I also have experience building projects like an e-commerce store and an automated inventory system.

I am committed to making technology easy and secure for users while continuously building expertise in cybersecurity and data analytics through certifications and hands-on practice.

Experience

Work history, roles, and key accomplishments

ICT Trainee

Bidco Africa Limited

Aug 2024 - Oct 2024 (2 months)

Assisted in resolving user support requests, supported deployment of software updates across workstations, and prepared troubleshooting guides that improved response times and reduced recurring printer breakdowns.

IT Support Windows Software Deployment Troubleshooting Technical Documentation Printer Maintenance ITIL

ICT Support Intern

Juja Sub-County ICT Department

Sep 2023 - Nov 2023 (2 months)

Supported day-to-day ICT operations, assisted in developing data backup procedures and migrated workstations to Windows 11 with minimal disruption while delivering computer literacy training to staff.

Data Backup Training Networking Documentation

Education

Degrees, certifications, and relevant coursework

Thika Technical Training Institute

Diploma, Information & Communication Technology

2022 -

Diploma in Information & Communication Technology covering computer networks, database management, systems analysis, software development, and programming; degree completion awaiting results.