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Iuliia Butenko

@iuliiabutenko

Technical support specialist at Ascendix Technologies who resolved 500+ SaaS support cases and supported Salesforce Lightning operations.

Albania

Message

At Ascendix Technologies, I resolved and closed 500+ technical and operational support cases for enterprise SaaS clients. I handled platform troubleshooting, user access, CRM operations, reporting, and onboarding requests.

I investigated root causes, coordinated escalations with cross-functional teams, and created troubleshooting instructions and internal support guidelines. At EverHelp, I handled customer requests through email and tickets and achieved a 97% quality control score.

Experience

Work history, roles, and key accomplishments

Technical Concierge Support

Ascendix Technologies

Oct 2024 - Nov 2025 (1 year 1 month)

Resolved and closed 500+ technical and operational support cases for enterprise SaaS clients. Managed support tickets covering platform troubleshooting, user access, CRM operations, reporting, onboarding, and operational requests.

Salesforce Lightning CRM Operations SaaS Support Root Cause Analysis incident investigation Escalation Handling Ticket Management Email Support Onboarding Support Data Operations Reporting Workflow Optimization Technical Documentation Knowledge based support Zendesk Slack Google Workspace

Customer Support Representative

EverHelp

Dec 2023 - Oct 2024 (10 months)

Achieved a 97% quality control score while handling customer requests through email and ticket-based support channels. Investigated and resolved customer issues, prioritized incoming requests, and maintained service quality.

Customer Support Email Support Ticket Management Issue investigation Prioritization Quality Control Feedback Management Trustpilot