At GrapeSEED, I monitor releases of the SaaS platform and its iOS and Android applications, validating each version after deployment and checking core user flows. I report defects in Jira and Jira Service Desk, track them with the development team, and help document customer requirements and internal processes.
At CData Software, I supported enterprise customers using API connectors for data integration. I traced request-to-response flows in connector logs, reproduced customer environments on Linux virtual machines, and investigated connectivity and data-flow issues across platforms including Databricks and SSIS.
I also built custom RFC functions to integrate with SAP and documented root causes and reproduction steps in Confluence and the public community knowledge base. Earlier, I handled customer retention and sales roles at Vodafone and Digicom.
