@mariusafurhally
Games Operations Executive at Rank Interactive Services, supporting game launches, live-game testing and incident follow-up through Jira.
MauritiusAt Rank Interactive Services, I support daily online gaming operations by checking that live games are available, configured correctly and functioning as intended. I coordinate launches and carry out pre-launch, post-launch and regression testing to identify issues.
I investigate game and platform incidents, document findings and raise or follow up technical defects through Jira. I also coordinate with external game providers and internal teams to escalate issues and track resolutions.
Work history, roles, and key accomplishments
Rank Interactive Services
Jul 2023 - Present (3 years 3 months)
Support daily online gaming operations, coordinate game launches, and perform testing to identify issues. Investigate incidents, document findings, and follow up on defects through Jira.
SD Worx Mauritius
Jun 2022 - Jul 2023 (1 year 1 month)
Supported payroll processes with accuracy and confidentiality, and responded to payroll-related queries while coordinating with colleagues and stakeholders.
Accenture Process Ltd
Nov 2021 - Apr 2022 (5 months)
Investigated customer enquiries and communicated solutions in a structured international service environment.
CIM Finance Ltd
Jul 2020 - Jan 2021 (6 months)
Engaged with customers regarding outstanding accounts using active listening, negotiation, and professional communication.
Accenture Process Ltd
Jun 2019 - Feb 2020 (8 months)
Managed account-related communications and collection follow-up while working towards performance expectations.
Sunset Holidays Ltd
Jan 2018 - Jun 2019 (1 year 5 months)
Assisted customers with travel enquiries and service needs, building relationships through responsive communication.
Degrees, certifications, and relevant coursework
Diploma in Travel and Tourism Consultant, Travel and Tourism
Grade: Distinction
Diploma in Travel and Tourism Consultant with Distinction.
Cargo Introductory Course, Cargo
Cargo Introductory Course.
Diploma in Foundation in Travel and Tourism with Amadeus, Travel and Tourism
Diploma in Foundation in Travel and Tourism with Amadeus.
Certificate in Website Software and Imaging Software (Level 1), Website Software and Imaging Software
Certificate in Website Software and Imaging Software (Level 1).
Foundation Course, Foundation
Foundation Course.
Higher School Certificate, General
Higher School Certificate.
Software and tools used professionally
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