Dishan Sukhoo

Responsible for the incorporation and administration of a portfolio of domestic clients, including opening and monitoring accounts with various institutions. Drafted relevant resolutions as per the Companies Act 2001, vetted due diligence documents, and managed invoicing, payroll, and financial filings. Prepared and filed annual returns, PAYE, TDS, and VAT returns within statutory due dates, along

Managed a team of 36 employees in a dynamic work environment, negotiating contracts and establishing departmental policies, goals, and procedures. Created and analyzed performance data, ensuring continuous capacity planning and compliance with Environmental Health & Safety objectives. Monitored and improved the efficiency of processes, team performance, and customer service.

Prepared various written communications and reports to ensure smooth operations, and developed performance improvement strategies to promote continuous improvement. Supervised and coordinated team workload to meet Service Level Agreements, assigning and reviewing work as per established workflows. Improved KPIs and increased customer satisfaction by resolving critical issues and negotiating mutual

Addressed user customer service concerns via telephone, chat, and email platforms, escalating problems to specialist team members when necessary. Attended weekly team meetings to enhance product and service knowledge, gaining insight into beneficial issue resolution strategies. Collaborated with the software development team on reported errors and bugs, assisting in the deployment of release fixes

Conducted evaluations to identify weak areas and problematic issues, promoting and implementing corrective methods. Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings. Monitored activities and supporting systems to ensure compliance with all regulations, and developed quality assurance plans.

Prepared monthly reports, including payment and account reconciliations and financial statements. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms, driving revenue growth. Identified customer needs and achieved service levels that met and exceeded expectations, while also developing process improvements to increase efficiency and pr

Completed a Bachelor of Science with Honors in Business Management (General) at the Open University of Mauritius. This program provided a comprehensive understanding of business principles and management practices.

Obtained an IVQ Diploma in HealthCare from BSSR Paramedical School. This diploma focused on healthcare practices and paramedical skills.

Earned a Diploma in General Nursing from Apollo Bramwell Nursing School. The curriculum covered essential nursing principles and patient care.

Completed a Professional Certificate in A+ at Cisco School of IT IVTB Ebene. This certification provided foundational knowledge in IT hardware and software.

Acquired a Professional Certificate in Telecommunications Systems from the Microelectronics Institute. This program focused on the principles and applications of telecommunication systems.