Seeking a leadership role in operations, project/brand management, or customer service, where I can lead teams, drive quality, and deliver exceptional customer experiences through strategic execution and training excellence.
PK
Open to opportunities
Pratish Komul
@pratishkomul
I am an Operations & Project Manager driving data-driven CRM, compliance, and cross-functional growth.
MauritiusWhat I'm looking for
I am an operations and project manager with 6+ years' experience leading digital operations, customer lifecycle management, and cross-functional project delivery primarily within iGaming. I focus on aligning teams, processes, and data to meet regulatory and commercial objectives.
I have designed SOP frameworks, led integrations and campaign roadmaps, and delivered measurable impact—including a 35% revenue uplift from a multi-departmental campaign and significant cost savings from improved email deliverability controls. I use Power BI, Tableau, and Excel to translate data into actionable insights and operational improvements.
I bring hands-on team coaching, QA oversight, and compliance expertise (KYC/AML/Iovation) and am ready to apply my structured, data-led approach to tech-driven businesses seeking scalable growth, stakeholder alignment, and operational resilience.
Experience
Work history, roles, and key accomplishments
EL
Operations and Project Manager
Ecomos Ltd
Sep 2022 - May 2025 (2 years 8 months)
Lead cross-functional teams to optimise operations, manage complex projects, enhance SOPs, and deliver high-quality customer and VIP experiences while ensuring compliance and operational efficiency.
EL
Customer Service Supervisor
Ecomos Ltd
Jan 2020 - Aug 2022 (2 years 7 months)
Supervised and coached VIP and support teams, improving CSAT through QA feedback and structured training. Managed escalations, performance reviews, and campaign support to reduce response times and ensure regulatory adherence.
EL
Customer Service Representative
Ecomos Ltd
Aug 2019 - Feb 2020 (6 months)
Provided live chat, email, and phone support for VIP and regular players, executing KYC checks and resolving complex complaints to preserve retention. Conducted outbound retention interventions and promoted first-time deposits through targeted engagement.
ALTransaction Processing Associate
Accenture Services Ltd
Aug 2015 - Jul 2019 (3 years 11 months)
Executed invoice processing, reconciliations, and supplier communications, ensuring accuracy and SLA compliance. Prepared audit-compliant reports and acted as a superuser for incident resolution and process escalations.
Education
Degrees, certifications, and relevant coursework
CC
Curepipe College
Cambridge A-Levels, A-Level Subjects: General Paper, French, Physics
Grade: General Paper (C), French (D), Physics (E)
Completed Cambridge A-Levels at Curepipe College with grades: General Paper (C), French (D), Physics (E).
CC
Curepipe College
Cambridge GCSE, GCSE Subjects: English, Biology, Physics, French, Mathematics
Grade: English (C), Biology (C), Physics (C), French (B), Mathematics (D)
Achieved Cambridge GCSEs at Curepipe College with grades in English (C), Biology (C), Physics (C), French (B), and Mathematics (D).
IC
IATA/UFTAA Foundation & EBT Course
Diploma, Air Transport / Travel & Tourism
2010 - 2011
Grade: Passed
Completed the IATA/UFTAA Foundation & EBT course and obtained a diploma in 2011.
WS
Whitefield Business School
Certificate, Computer Technician
Grade: B
Completed a part-time Computer Technician programme at Whitefield Business School, achieving a grade B.
CGCity & Guilds
City & Guilds Certificate, Word Processing Techniques
Grade: 1st Class Pass
Obtained a City & Guilds 1st Class Pass in Word Processing Techniques in 2007.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
MauritiusAuthorized to work in
Salary expectations
35k-80k USD
Social media
Job categories
Skills
Strategic PlanningProject DeliveryPower BITableauAdvanced ExcelWordPressJiraZendeskFreshdeskKYC AML ProcessesSOP DevelopmentCross Functional Team LeadershipCampaign ManagementStakeholder ManagementBenchmarkingBasic SQL ScriptingRisk ManagementData ReportingCustomer Lifecycle ManagementConflict ResolutionHigh Emotional IntelligenceMicrosoft ExcelSQLGmailRefine
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