Adrian Thomas
@adrianthomas1
Dynamic professional with a strong foundation in customer service.
MauritiusWhat I'm looking for
I am a dynamic and adaptable professional with a strong foundation in customer service and people management. My passion lies in the process of fostering positive relationships and driving organizational success. With exceptional skills in effective communication, creative thinking, and decision-making, I have a proven track record in incident management and training program development.
Throughout my career, I have been recognized for my positive attitude, active listening, and empathy, which contribute to successful team leadership and customer satisfaction. I aspire to leverage my expertise as a customer service expert to create a supportive work environment while enhancing operational efficiency. My commitment to excellence is reflected in my achievements, including being recognized as a top performer at PowerPay Mauritius in 2023 and 2024.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist/Payroll Specialist
Ceridian/Dayforce
Jan 2022 - Present (3 years 6 months)
Designed and implemented the first training program in Mauritius for new hires. Supervised team logistics to enhance operational efficiency at the company site.
Customer Loyalty Support
SRG/Rank Interactive
Jan 2021 - Present (4 years 6 months)
Facilitated customer loyalty programs to enhance customer retention. Assisted customers in making informed decisions by providing detailed product information.
Customer Support
Xceed Contact Centre
Jan 2020 - Present (5 years 6 months)
Ensured client retention and provided personalized customer support. Provided customer support through troubleshooting and resolving technical issues efficiently.
Administrative Officer
Phoenix Bev
Jan 2018 - Dec 2019 (1 year 11 months)
Organized monthly reports to maintain record accuracy. Handled confidential documents with utmost care and ensured data security at all times.
Education
Degrees, certifications, and relevant coursework
College du Saint Esprit
SC, General Studies
Completed secondary education with a focus on core subjects. Developed foundational knowledge and skills essential for further academic pursuits.
Saint Mary’s College
HSC, General Studies
Completed higher secondary education, preparing for tertiary studies. Focused on advanced subjects and critical thinking skills.
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Job categories
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