jada taylor

I’m a results-driven Administrative & Client Support professional with experience in virtual assistance, customer service, scheduling, and CRM documentation. I manage high-volume communication and keep digital systems organized, so tasks move forward reliably.

In my Administrative Assistant role (2024–2025), I managed calendars, scheduled meetings, coordinated daily administrative operations, and maintained organized digital filing systems for confidential documents. I prepared reports and updated spreadsheets to support management decisions, while assisting with task tracking and workflow coordination to ensure deadlines were met.

At Teleperformance as a Call Center Agent (2024), I handled high-volume inbound and outbound calls while maintaining service quality standards. I documented customer interactions and updates in CRM systems with accuracy, resolved customer concerns efficiently, and followed structured workflows and company SOPs.