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Maria Serena

@mariaserena

Senior Renewals Account Manager at Veeam Software who managed LATAM SaaS renewals and received the 2025 Veeam All Star Award.

United States

Message

At Veeam Software, I managed LATAM customer relationships through the SaaS renewal lifecycle, owning renewal opportunities and developing strategies to address churn risk and support retention. I also tracked pipeline forecasts, revenue targets, and weekly KPIs using Salesforce CRM and Microsoft 365.

I partnered with Sales and Engineering to resolve customer issues and identify upsell and cross-sell opportunities. In 2025, I received the Veeam All Star Award for consistently demonstrating outstanding performance and embodying Veeam Excellence.

Experience

Work history, roles, and key accomplishments

Senior Renewals Account Manager

Veeam Software

Jul 2023 - Jul 2026 (3 years)

Managed a portfolio of LATAM customers throughout the SaaS renewal lifecycle, driving retention and recurring revenue. Owned renewal opportunities end to end, identified churn risks, and developed retention strategies.

SaaS Account Management Customer Success Renewals Customer Retention Churn Prevention Upselling Cross Selling Account Planning Risk Identification Customer Engagement KPI Tracking Pipeline Forecasting Salesforce Microsoft 365 Negotiation Problem Solving Customer Relationship Management

Project Manager

Wolf Air Care

Jul 2022 - Jul 2023 (1 year)

Managed customer projects from initial inspection and estimate through scheduling, execution, completion, and follow-up. Served as primary client contact and coordinated team members and resources to ensure timely completion.

Project Management Customer Relationship Management Scheduling Resource Coordination Problem Solving Communication Skills

Real Estate Agent

Atlanta Communities Brokerage

Jan 2022 - Aug 2022 (7 months)

Managed client relationships and helped customers and investors navigate property purchases and sales. Built trust with clients by understanding needs and coordinating transaction requirements.

Customer Relationship Management Real Estate Transactions Communication Skills Contract Coordination

Associate Banker

JPMorgan Chase

Oct 2020 - Nov 2021 (1 year 1 month)

Assisted customers with online banking inquiries, password resets, login troubleshooting, and complex service issues. Developed client relationships through regular communication to understand financial needs and goals.

Customer Service Online Banking Troubleshooting Financial Transactions Customer Relationship Management

Sales Associate & Manager

Restyle Retail LLC

Feb 2019 - Jul 2020 (1 year 5 months)

Supported sales growth through customer engagement, product recommendations, and exceptional service. Trained and mentored sales team members while managing finances, inventory, employees, and daily operations.

Sales Customer Engagement Team Leadership Inventory Management Operations Management Training Mentorship