Open to opportunities

Jon Baker

@jonbaker

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Experienced Mid-Market SaaS Renewal Specialist with 18+ years in sales.

United States

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What I'm looking for

I seek a role that fosters collaboration, encourages professional growth, and values customer success.

I am a Mid-Market SaaS Renewal Specialist with over 18 years of client-facing experience, specializing in mid-cycle contract negotiations and subscription renewals. My expertise lies in managing over 100 monthly renewal opportunities while maintaining high renewal rates and pipeline health in Salesforce. I collaborate closely with Customer Success Managers and Account Executives to optimize contract value and identify upsell opportunities, ensuring alignment with customer lifecycle milestones.

Throughout my career, I have successfully renewed 95% of assigned accounts and increased multi-year renewals by over 10%. My background includes high-volume outbound sales and direct engagement with IT buyers and procurement leads. I leverage my skills in Salesforce CRM, quoting tools, and collaborative sales strategies to drive revenue recovery and customer retention.

Experience

Work history, roles, and key accomplishments

Current

Mid-Market Renewal Specialist

Current

KnowBe4

Oct 2022 - Present (2 years 9 months)

Renewed over 95% of assigned accounts, consistently exceeding quarterly revenue and logo retention goals. Increased multi-year renewals by 10%+ through identifying expansion signals and aligning contract terms with customer lifecycle needs.

Subscription Management Customer Retention Contract Negotiation Salesforce CRM CPQ Sales Forecasting Upselling Account Management

SMB Regional Account Manager

KnowBe4

Nov 2021 - Present (3 years 8 months)

Closed 8-10 net-new SMB accounts monthly, consistently exceeding individual quotas and ranking in the top performance tier. Generated 1-2 demos daily by averaging 60 cold outbound dials, targeting IT leaders and business owners.

SMB Sales Outbound Prospecting Quota Attainment Salesforce CRM Product Demos Sales Cycle Management Lead Qualification

Small Business Tax Advisor

1-800 Accountant

May 2021 - Present (4 years 2 months)

Closed over 12 new client accounts monthly by delivering sales presentations tailored to small business tax needs. Averaged 150-200 outbound dials daily to book qualified appointments and maintain an active sales funnel.

Sales Presentations Outbound Sales Lead Conversion Salesforce CRM Consultative Sales

Business-to-Business Tele-Sales Representative

Verizon Wireless

Jun 2016 - Present (9 years 1 month)

Built partnerships with small and mid-sized businesses, guiding IT leads and executive stakeholders through wireless solutions. Positioned wireless security products as strategic tools by aligning features to client operational and mobility needs.

B2B Sales Wireless Account Management Upselling Conflict Resolution Sales Performance Customer Satisfaction Strategic Partnerships

General Manager

Quality Resources Incorporated

Nov 2013 - Present (11 years 8 months)

Directed operations for over 130 in/outbound sales agents, ensuring team alignment with performance and compliance standards. Led agent training programs focused on call quality, sales scripting, and objection handling.

Operations Management Sales Training Team Leadership KPI Analysis Reporting Payroll Management Employee Relations

3rd Shift General Manager

H.O.P.E. Alliance

Apr 2008 - Present (17 years 3 months)

Generated over $400,000 in company revenue within one year, paving the way for future growth. Led overnight shift operations for sales agents handling inbound and outbound calls for mortgage default renegotiations.

Revenue Compliance Coaching CRM Software

Senior Loan Officer

Bankers Mortgage Company

Sep 2003 - Present (21 years 10 months)

Managed the residential mortgage sales cycle from initial prospect outreach through underwriting, approval, and closing. Engaged with borrowers to assess creditworthiness, explain loan products, and guide them through lending requirements.

Mortgage Sales Loan Origination Lead Generation Client Management Compliance Underwriting Financial Services

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Bachelor of Science (BS), Business; Specialization in International Business

Completed a Bachelor of Science degree with a specialization in International Business. Focused on core business principles and global market dynamics.