At HyperGuest, I manage, coach, and supervise the onboarding team for CALA and North America. I track service quality and productivity, and help the team resolve technical issues involving hotel systems and distribution connections.
I also create knowledge base articles and improve onboarding templates and workflows. I lead pilots to connect new channel managers to the platform.
Previously, as an Onboarding Agent at HyperGuest, I managed onboarding cases for independent hotels and hotel chains across Europe. I configured properties for distribution, connected them through channel managers, and trained hotel partners on the platform.
My earlier experience includes hotel sales and travel operations in Argentina, managing reservations and corporate and tour & travel accounts. I hold a Bachelor's Degree in Tourism and an MBA in Hotel Revenue Management.
