Open to opportunities

Alejo Martin Risso

@alejomartinrisso

Message

I improve customer experiences and operations across hospitality and client-facing businesses.

Argentina

Message

What I'm looking for

I'm looking for a remote customer success, client operations, or customer experience role where I can improve processes, build long-term customer trust, and use technology and AI-enabled productivity to help businesses operate more effectively.

I've operated Cultura Cervecera Bar & Pub, serving 300+ customers daily in peak seasons, leading a 10-person team, managing 15+ suppliers, and growing the business to approximately USD 3,000 in monthly profit before a strategic sale.

Across Amonite Apart & Spa, Airbnb property management, and hospitality projects, I've coordinated guest operations, reservations, procurement, and cross-functional workflows. I use clear communication, HubSpot CRM, Excel, and customer-focused problem solving to build trust and keep service running smoothly for domestic and international clients.

Experience

Work history, roles, and key accomplishments

Guest Relations & Front Desk Associate

Amonite Apart & Spa

Dec 2024 - Jun 2026 (1 year 6 months)

Delivered premium guest experiences for domestic and international travelers, managing up to 24 daily check-ins and check-outs. Coordinated front desk operations with housekeeping and resolved complex overbooking while maintaining customer satisfaction.

Customer Service Guest Relations Front Desk Operations Booking.Com Problem Solving Coordination

Procurement & Operations Assistant

Namaste Hotel Project

Jan 2025 - May 2026 (1 year 4 months)

Coordinated over 50 weekly purchases for a luxury hospitality project, negotiating supplier pricing and managing procurement across contractors. Maintained purchasing records and supplier tracking using Microsoft Excel.

Procurement Operations Coordination Excel Record keeping Stakeholder Management

Fly Fishing Guide Assistant

Patagonia River Guides

Jan 2026 - Mar 2026 (2 months)

Assisted approximately 20 U.S. clients per week, communicating exclusively in English during premium outdoor experiences. Coordinated daily logistics including transportation, equipment, meals, and customer support.

Customer Service Logistics Coordination

Guest Operations Coordinator

Airbnb Property Management

Feb 2023 - Nov 2024 (1 year 9 months)

Coordinated daily operations across 12 short-term rental properties, managing approximately 50 guest stays per week. Oversaw housekeeping schedules, inventory replenishment, and operational readiness to ensure smooth guest experiences.

Operations Management Customer Support Coordination Housekeeping Management Inventory Management

Business Owner & Operations Manager

Cultura Cervecera Bar & Pub

Mar 2020 - Nov 2023 (3 years 8 months)

Co-founded and operated a restaurant, café, and nightlife business serving over 300 customers daily during peak seasons. Directed all operations including budgeting, staffing, and customer service, and successfully exited through a strategic sale.