GCGiovanni Caione
@caigiamp
Remote customer support and operations specialist with 10+ years improving user satisfaction.
ItalyWhat I'm looking for
I am a Remote Customer Support & Operations Specialist with over 10 years' experience assisting users across public institutions, SMEs and private companies. I specialize in ticketing systems, remote troubleshooting, SLA-driven workflows and clear communication with non-technical users.
I have supported healthcare providers, municipalities and professional studios using tools like ServiceNow, Freshdesk and osTicket, and I bring fast execution, accuracy and independent remote work discipline to improve support processes and user satisfaction.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Specialist
Various Clients
Jan 2015 - Present (11 years)
Provided remote IT support and operations across public institutions, SMEs and private companies, managing ticketing workflows that ensured SLA compliance and improved user satisfaction over 10+ years.
Education
Degrees, certifications, and relevant coursework
Liceo Classico G. Palmieri
Classical High School Diploma, Classical Studies
Classical high school diploma from Liceo Classico G. Palmieri in Lecce with focus on classical studies.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Social media
Job categories
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