Giacomo Massetti

Dealt with IT and technical issues from Italy and other worldwide countries (Ireland, UK) over the phone and via email communication. Troubleshot system and network problems, diagnosing and solving hardware or software faults.

Provided telephone support to customers to maintain their telephone systems. Updated each database query in a detailed manner within set time frames.

Monitored and maintained computer systems and networks. Troubleshot system and network problems, diagnosing and solving hardware or software faults.

Provided reception duties including dealing with frontline enquiries from customers. Managed the Reception Desk and resource area to ensure it was kept tidy, informative and accessible for all.

Presented Virgin Media Products to new customers and assisted them in choosing the appropriate service. Achieved agreed upon sales targets and outcomes within schedule.

Effectively resolved patient queries face to face and by phone. Booked appointments and assisted patients in accessing appropriate services within the Surgery.

Provided customer support via multiple touch points including inbound calls, chat, and e-mail. Accurately logged customer and product information into the system.

Completed the Google IT Support Professional Certificate program, gaining expertise in IT support. This involved comprehensive training in troubleshooting, system administration, and network protocols.

Obtained a High School Diploma in Italy, completing secondary education. The curriculum provided a foundational understanding across various subjects.

Completed a course in Google Digital Marketing, acquiring skills in various digital marketing strategies and tools. This training enhanced understanding of online advertising, SEO, and content marketing.