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@giacomomassetti
Motivated IT support specialist with over five years of experience.
I am a highly motivated IT support specialist with over five years of experience in various office-based roles, including IT Technical Support, Administration, and Customer Service. My professional journey has equipped me with excellent communication and organizational skills, enabling me to work effectively both independently and as part of a team.
Throughout my career, I have successfully dealt with IT and technical issues for clients worldwide, demonstrating my ability to troubleshoot and resolve problems efficiently. I am committed to continuous learning and development, welcoming any additional training opportunities that come my way. My goal is to contribute positively to any organization I am part of, ensuring high-quality support and customer satisfaction.
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Work history, roles, and key accomplishments
M&P
Nov 2021 - Present (4 years)
Dealt with IT and technical issues from Italy and other worldwide countries (Ireland, UK) over the phone and via email communication. Troubleshot system and network problems, diagnosing and solving hardware or software faults.
4com Technologies
Jul 2021 - Present (4 years 4 months)
Provided telephone support to customers to maintain their telephone systems. Updated each database query in a detailed manner within set time frames.
JS Academy
Oct 2020 - Present (5 years 1 month)
Monitored and maintained computer systems and networks. Troubleshot system and network problems, diagnosing and solving hardware or software faults.
Kaplan
Jan 2020 - Present (5 years 10 months)
Provided reception duties including dealing with frontline enquiries from customers. Managed the Reception Desk and resource area to ensure it was kept tidy, informative and accessible for all.
Virgin Media
Apr 2019 - Present (6 years 7 months)
Presented Virgin Media Products to new customers and assisted them in choosing the appropriate service. Achieved agreed upon sales targets and outcomes within schedule.
NHS
Jan 2019 - Present (6 years 10 months)
Effectively resolved patient queries face to face and by phone. Booked appointments and assisted patients in accessing appropriate services within the Surgery.
Conduent
Sep 2017 - Present (8 years 2 months)
Provided customer support via multiple touch points including inbound calls, chat, and e-mail. Accurately logged customer and product information into the system.
Degrees, certifications, and relevant coursework
Professional Certificate, IT Support
Completed the Google IT Support Professional Certificate program, gaining expertise in IT support. This involved comprehensive training in troubleshooting, system administration, and network protocols.
High School Diploma, General Studies
Obtained a High School Diploma in Italy, completing secondary education. The curriculum provided a foundational understanding across various subjects.
Certificate, Digital Marketing
Completed a course in Google Digital Marketing, acquiring skills in various digital marketing strategies and tools. This training enhanced understanding of online advertising, SEO, and content marketing.
Software and tools used professionally
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