Open to opportunities

Sebastián Nicolás Flores Cruz

@sebastinnicolsflores

Message

Results-oriented customer service professional with 5 years of experience.

Argentina

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a supportive environment.

I am a results-oriented Customer Service Professional with 5 years of experience dedicated to delivering effective solutions and creating positive customer experiences across multiple channels, including phone, email, and chat. My expertise lies in managing inquiries and issues using CCaaS platforms, ticketing systems, and CRM software. I have a proven track record of exceeding customer satisfaction goals and efficiently resolving complex problems.

Throughout my career, I have provided specialized support to key artist accounts and managed high volumes of customer inquiries, consistently receiving positive feedback from clients and supervisors alike. My ability to communicate effectively and resolve issues quickly has been recognized in my roles, where I maintained excellent performance metrics and received quarterly recognition for my customer service excellence.

Currently, I am enhancing my technical skills through ongoing studies in Cybersecurity, which I am eager to leverage to optimize customer support in a dynamic environment. I am fluent in English, Spanish, and Portuguese, which allows me to connect with a diverse range of customers and provide tailored support.

Experience

Work history, roles, and key accomplishments

Key Account Customer Advisor

LANDR

Oct 2024 - Mar 2025 (5 months)

Provided specialized support to key artist accounts via Zendesk, assisting with digital music distribution and platform navigation. Resolved issues related to music distribution on digital platforms, improving ticket response times and receiving frequent client compliments. Maintained excellent performance metrics and consistently received positive feedback from supervisors.

Zendesk Digital Music Distribution Customer Support Performance Metrics Client Communication

Customer Service Representative

Paricus Outsourcing Solutions for Excess Telecom

Nov 2023 - Oct 2024 (11 months)

Managed a high volume of customer inquiries via phone, email, and chat, utilizing CCaaS platforms for timely responses. Resolved technical and billing issues using OSS/BSS systems, documenting interactions in CRM software. Collaborated with internal teams to escalate complex cases, meeting Service Level Agreements (SLAs).

OSS CRM Software Technical Support Billing SLA Management

Customer Service Representative

VTR Comunicaciones SpA

Mar 2018 - Oct 2021 (3 years 7 months)

Resolved 90% of customer inquiries during first contact using integrated CRM systems. Provided first-level technical support, guiding users through troubleshooting steps and escalating complex issues. Utilized spreadsheets, ticket management tools, CCaaS platforms, and CRM systems in the telecom sector, receiving quarterly recognition for excellence.

CRM Systems Technical Support Troubleshooting Ticketing Systems Telecom

Administrator Assistant

Palo Alto

Jul 2008 - Dec 2012 (4 years 5 months)

Managed financial administration tasks and provided customer service via phone/online channels using Microsoft 365 and spreadsheets. Assisted in tracking expenses and preparing data for financial reports using Excel. Generated financial summaries, managed customer inquiries, and maintained detailed records ensuring compliance.

Spreadsheets Excel Financial Management Expense Reporting Customer Service Data Reporting

Education

Degrees, certifications, and relevant coursework

University of Palermo

Bachelor's in Cybersecurity, Cybersecurity

Currently pursuing a Bachelor's degree in Cybersecurity, focusing on network security, data protection, and ethical hacking. Expected to graduate in March 2027.

EF Education First

Certificate, English Language

Grade: C2 Proficient (77/100)

Achieved C2 Proficient level on the EF SET English Certificate exam, demonstrating advanced language proficiency. Scored 77/100, confirming strong communication skills.

National Institute of Public Administration

Course Completion, Public Administration

Completed a specialized course on service and attention to citizens. Gained foundational knowledge in effective public service delivery and citizen engagement.

National Institute of Public Administration

Course Completion, Public Ethics

Completed a course focused on public ethics. Studied principles of ethical conduct and integrity essential for public service roles.

National Institute of Public Administration

Course Completion, Financial Administration

Completed a course on financial administration within the national public sector. Acquired skills in managing public finances and budgetary processes.

IACI Mataderos

Certificate, Banking and Administration

Completed training to become a bank cashier and bank administration assistant. Gained practical skills in banking operations, customer service, and administrative tasks.