Mariana Velasco

Provide technical support to users in English and Spanish across calls and chat. Resolve incidents and service requests, manage tickets and backlog, and coordinate with technical teams for issue resolution and escalation.

Built a website from scratch and maintained existing web pages. Edited and improved website functionality and user-facing content, and improved the online payment gateway.

Managed digital content and social media channels, created graphics using Canva, and scheduled content. Performed competitor analysis, organized editorial calendars, and designed and executed online advertising campaigns.

Delivered customer-facing service in a high-volume environment while maintaining professionalism and attention to detail. Handled customer requests, payments, and service operations.

Handled customer service, cash transactions, and opening/closing procedures.

Handled customer service, cash transactions, and daily opening/closing operations.

Provided customer support through calls and personalized follow-up. Managed sales activities, trained team members, created digital content, and managed an online community.

Completed a course as Digital Marketing Technician in 2024.

Completed a course in Web Page Design and Publishing in 2024.

Attended Houston Community College in Houston, United States, completing studies in February 2015.

Earned a High School Diploma from IES San Benito in Tenerife, Spain, in 2014.

Completed secondary education at William B. Travis High School in Sugar Land, United States.

Completed a Higher Technician program in Marketing and Advertising in 2024.