Open to opportunities

Roxana Dumitru

@roxanadumitru

Message

I lead community support teams and resolve member, quality, and payment issues at InterNations.

Spain

Message

What I'm looking for

I'm looking to keep learning and growing in a collaborative, diverse environment where I can support people, work closely with a team, and take responsibility for meaningful outcomes.

I lead Community Support at InterNations, where I previously supported members, handled quality violations and conflicts, and responded to refund and dunning requests.

My background in International Management and brand strategy includes e-commerce SEO, WordPress content, Google Ads, product recommendations, and customer-review engagement. I enjoy working with people from diverse backgrounds and growing alongside my team.

Experience

Work history, roles, and key accomplishments

Current

Community Support Team Lead

Current

InterNations

Apr 2025 - Present (1 year 5 months)

Worked as Community Support Team Lead at InterNations.

Senior Community Support Specialist

InterNations

May 2022 - Apr 2025 (2 years 11 months)

- Support: helping member in answering their questions
- Quality Assurance: handling violations, managing conflicts and finding resolutions
- Payment queries: answering refund and dunning requests

Brand Strategy Analyst Intern

iSi GmbH

Sep 2020 - Feb 2021 (5 months)

- Updating the product descriptions and selecting products to recommend for each item
- Wordpress: writing blog articles
- Writing SEO texts
- Google Ads
- Trustpilot: inviting customers to give us a review and answering the reviews

Student Intern

BRD - Groupe Societe Generale

Mar 2018 - May 2018 (2 months)

- helping the costumers paying the bills at a robot
- learning from the employees some rules of a bank, how the system works and helping them with anything they needed