Jair Monteiro Mendes de Andrade
@jairmonteiromendesde
I keep business applications, networks, and Windows/Linux systems reliable for enterprise users.
SpainWhat I'm looking for
At Atos Consulting Canarias, I support business applications, network infrastructure, and production operating systems for service and tourism-sector clients.
I've resolved more than 95% of incidents within SLA, cutting average resolution time from eight to four hours through structured troubleshooting and ITIL practices.
I administer Microsoft Office 365 for more than 200 users, support SAP GUI, and maintain LAN/WAN connectivity with 99.5% network service availability. My work includes Windows client and server support, security patches, account management, and access policies.
I'm building further capability in systems administration and cybersecurity through ASIR training and cybersecurity studies. I work comfortably with international teams in Spanish, English, and Portuguese, and I'm open to remote work or relocation.
Experience
Work history, roles, and key accomplishments
Support Analyst / Engineer
Atos Consulting Canarias
Mar 2021 - Present (5 years 6 months)
Administrator and technical support for enterprise applications, network infrastructure, and operating systems in production environments. Responsible for ensuring availability and performance of critical systems for service and tourism sector companies.
Shift Manager and Operations Manager
Domino's Pizza & Nest Hostel
Jan 2016 - Dec 2021 (5 years 11 months)
Progressed from waiter to shift manager and operations manager, supervising shift operations and leading teams of 5-10 people. Achieved customer service KPIs with 98%+ satisfaction.
Education
Degrees, certifications, and relevant coursework
CIFP César Manrique
Ciclo Superior en ASIR, Administración de Sistemas Informáticos en Red
2025 -
First year completed in the Higher Degree in Network Computer Systems Administration (ASIR).
Deusto Formación
Técnico Superior en Ciberseguridad, Ciberseguridad
Specialized program in system security and threat analysis.
Udemy
Programador Web - Cookies y Sesiones en PHP, Web Development
Completed course on web programming with cookies and sessions in PHP.
Miriadax.net
Desarrollo HTML5, CSS y JavaScript de WebApps, Web Development
Completed course on developing web apps with HTML5, CSS, and JavaScript for mobile devices.
Fundación Confimetal
Seguridad de los Sistemas Informáticos y de Comunicación, Cybersecurity
Completed course on security of computer systems and communication.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Skills
Interested in hiring Jair?
You can contact Jair and 90k+ other talented remote workers on Himalayas.
Message JairGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
