Open to opportunities

Cami Masalias

@camimasalias

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Customer Support Specialist eager to grow and connect with people.

Spain

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and a positive team culture.

I am a highly motivated Customer Support Specialist with a passion for connecting with people and a strong ability to adapt quickly in dynamic environments. My experience includes managing individual and group reservations, providing multilingual support, and ensuring high customer satisfaction through effective communication and problem-solving skills.

Throughout my career, I have demonstrated a proactive and organized approach to every task. I have successfully resolved technical inquiries and managed inventory for various organizations, including Free Motion Bikecenter and Ubique Systems. My commitment to excellence and continuous learning drives me to contribute effectively to team success and achieve positive outcomes in every role.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Free Motion Bikecenter

Jan 2024 - Present (1 year 5 months)

Managed individual and group reservations through calls, emails, and ticketing systems while providing multilingual support in English and Spanish. Ensured high customer satisfaction by addressing escalations and resolving issues efficiently.

Customer Support Ticketing Systems MS Office Suite ServiceNow Time Management Problem Solving Team Collaboration

Customer Technical Support

Ubique Systems

Jan 2023 - Jan 2024 (1 year)

Provided remote support for new Microsoft employees, assisting with electronic equipment requests and resolving technical inquiries through calls and ticketing systems. Managed inventory and ensured timely responses to inquiries.

ServiceNow Inventory Management Communication Skills Problem Solving Ticketing Systems Time Management Customer Service Team Collaboration

Customer Technical Support

Astreya, Ltd.

Feb 2022 - Jan 2023 (11 months)

Provided global IT support for Google users, troubleshooting workstation setups and managing asset deployment using CMDB SAP. Resolved technical inquiries and monitored tasks through the GUTS ticketing system.

IT Support Troubleshooting CMDB SAP Asset Management Ticketing Systems Customer Service Time Management Problem Solving Communication Skills Team Collaboration

Deputy Supervisor

Gorillas Technologies GmbH

Jun 2021 - Feb 2022 (8 months)

Oversaw Rider Team operations, optimizing dispatch processes and conducting performance evaluations. Collaborated with operations to ensure timely maintenance of delivery equipment, enhancing team efficiency.

Team Management Dispatch Optimization Communication Skills Problem Solving Team Collaboration Organizational Skills Time Management Leadership

Education

Degrees, certifications, and relevant coursework

Google

Specialization, Digital Marketing

2023 -

Completed a specialization in Digital Marketing & E-Commerce, gaining skills in online marketing strategies, consumer behavior, and e-commerce platforms.

Centro de Psicoterapia Cognitiva & TREC

Diploma, Psychotherapy

2020 - 2021

Pursued a diploma in Acceptance and Commitment Therapy (ACT) and Mindfulness, emphasizing therapeutic techniques and psychological resilience.

Universidad de Palermo

Bachelor of Arts, Psychology

2014 - 2020

Completed a Bachelor of Arts in Psychology, focusing on various psychological theories and practices, research methodologies, and the application of psychological principles in real-world scenarios.