Yves User
@yves
Technical Product Specialist and web developer focused on solving customer issues fast.
SpainWhat I'm looking for
I combine technical product support with hands-on web development skills to deliver fast, well-documented resolutions for client and platform issues. In TikTok Business support, I troubleshoot complex problems, manage cases through ticketing workflows, and collaborate with business and engineering teams to improve platform performance.
I’ve also driven results in ad operations by building and deploying TopView campaigns in TikTok Ads Manager, monitoring delivery, and escalating setup issues to keep launches smooth. Earlier, I strengthened my customer-first mindset through order and delivery support, and refined my IT troubleshooting foundation through help desk and telecom work—always focused on clarity, responsiveness, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Troubleshot complex technical issues for TikTok Business platform clients by conducting detailed research and reviewing documentation. Managed ticket-based support cases to meet first-response time requirements and collaborated with business and engineering teams to optimize platform performance.
Built and deployed TopView ad campaigns in TikTok Ads Manager for high-value clients, ensuring correct setup, audience alignment, and asset implementation. Monitored campaign delivery to identify and escalate issues, and collaborated with ad operations teams to streamline trafficking workflows for on-time launches.
Resolved order and delivery issues to improve customer satisfaction and operational efficiency. Created documentation to analyze trends and identify product and supplier defects, and managed returns and exchanges with a focus on service excellence.
IT Help Desk and Telecom Technician
Miami Dade College
Oct 2021 - Nov 2022 (1 year 1 month)
Supported students and staff by handling calls, navigating tickets, and coordinating with technicians to maintain efficient workflows. Troubleshot staff and office phone issues by assigning extensions and ensured uninterrupted communication across the organization.
Education
Degrees, certifications, and relevant coursework
Florida International University (FIU)
Bachelor of Science, Information Technology
2022 - 2024
Earned a Bachelor of Science in Information Technology at Florida International University from August 2022 to December 2024.
Ironhack
Certificate (Full-Stack Web Development Bootcamp), Full-Stack Web Development
Completed a Full-Stack Web Development bootcamp certificate with Ironhack in 2024 (April to June).
Availability
Location
SpainAuthorized to work in
Social media
Job categories
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