Catalina Marin
@catalinamarin
I resolve multilingual customer issues while building practical IT support skills.
SpainWhat I'm looking for
I've supported international customers in fast-paced hospitality and service environments for more than 10 years, resolving questions, requests, and complaints across multiple languages.
At WebHelp in Prague, I built customer relationships through active listening and personalized solutions, resolving enquiries by phone and email while following company procedures. In my current role at La Cava in Costa Adeje, I manage high-volume customer needs while maintaining accuracy and service quality.
I've also led service teams at Purple Beach, training new team members and coordinating busy shifts. My experience includes customer service, administrative support, issue resolution, sales, and hospitality leadership.
I'm now developing hands-on IT and cybersecurity knowledge in Windows, Ubuntu Linux, networking, virtualization, and troubleshooting to transition into customer support, service desk, technical support, or application support.
Experience
Work history, roles, and key accomplishments
Waitress / Customer Service Professional
La Cava
Nov 2024 - Present (1 year 9 months)
Delivered high-quality service to an international clientele, handling customer questions, requests, and complaints professionally while managing multiple needs in a high-volume environment.
Waitress
Temple Bar
Oct 2022 - Aug 2024 (1 year 10 months)
Provided customer service in a hospitality setting.
Customer Service Advisor
WebHelp
Jan 2022 - Apr 2022 (3 months)
Built strong customer relationships through active listening and personalized solutions, resolving enquiries and complaints promptly via phone and email while following company procedures.
Head Waitress / Hospitality Leadership
Purple Beach
Apr 2019 - Mar 2021 (1 year 11 months)
Trained new team members in customer-service standards and coordinated service in a busy environment.
Kitchen Shift Leader
La Esquina de San Miguel
Sep 2018 - Mar 2019 (6 months)
Led kitchen operations during shifts, ensuring service quality and team coordination.
Head of Service
Gama SRL
May 2014 - Feb 2017 (2 years 9 months)
Managed service operations and led a team to deliver high-quality customer service.
Sales Representative
Zepter SRL
Feb 2011 - Feb 2013 (2 years)
Represented the company in sales activities, engaging with customers to promote products.
Education
Degrees, certifications, and relevant coursework
SEAS, Estudios Abiertos Zaragoza
Certification, Industrial and Labour Relations
Completed certification in Industrial and Labour Relations, covering relevant workplace regulations and practices.
Transilvania University Brasov
Bachelor of Science, Engineering Technology
Pursued a Bachelor of Science in Engineering Technology, gaining foundational engineering knowledge.
Coursera
Professional Certificate, Cybersecurity
Earned the Google Cybersecurity Professional Certificate, covering cybersecurity foundations and practical digital skills.
ESSAE Formación
Auxiliary Technician, Aesthetic Medicine
Completed training as an Auxiliary Technician in Aesthetic Medicine, gaining specialized knowledge in the field.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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