
Mariana Silva
@marianasilva3
I help global clients realize solution value through customer success and data insights.
What I'm looking for
At LinkedIn, I supported global clients as a Customer Success Analyst, combining data analysis with frequent customer-facing engagement to help clients realize the value of our solutions.
I've also contributed to project management at Stanley Black & Decker and supply chain operations at General Motors, working on OTIF, fill rate, inventory processes, and obsolete-parts mitigation. My International Business background, curiosity, and communicative approach shape how I work across teams and clients.
Experience
Work history, roles, and key accomplishments
Ano sabático
Career Break
Aug 2025 - Present (1 year 2 months)
Worked as Ano sabático at Career Break.
Customer Success Analyst, Global Clients
Mar 2024 - Aug 2025 (1 year 5 months)
Being part of sales as a customer success analyst makes me experience many aspects of the data analysis for huge clients globally, as well as frequent immersive customer facing.
Working with proposal reservations of the products, I had a lot of contact with all the proccess of the tools. Behind this I was also responsible for the metric of OTIF, Fill Rate, newspaper of the area and to search improvements for the company.
Supply Chain Intern
General Motors
Feb 2023 - Nov 2023 (9 months)
I used to work with Excel sheets developing the process of Inventory, specially the parts with quality problems. Behind that, we planned all the mitigation of the obsolete parts of the cars, making strategies for decrease the quantity of that, where I developed an analytical way to think. In this role, I had the opportunity to work with a wonderful team and had contact with employees from all arou
Education
Degrees, certifications, and relevant coursework
Illinois Institute of Technology
Business and Technology Specialization
2026 - 2026
EF SET
EF SET English Certificate 70/100 (C1 Advanced)
Issued Sep 2026
FATEC São Caetano do Sul - Antonio Russo
Bachelor of Technology - BTech, International Business/Trade/Commerce
2022 - 2025
Aspire Institute
Aspire Leadership Program
Issued Mar 2025 · Expired Jun 2025
Skills-First Talent Acquisition
Issued Jun 2024
Sales Strategy: Qualifying Opportunities
Issued Dec 2024
IELTS Official
International English Language Testing System
Issued Oct 2024
Smartsheet Essential Training
Issued May 2024
Senac
Marketing and Fashion Communication
Issued Jun 2023 · Expired Jul 2023
SESI
Ensino Médio
2019 - 2021
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Skills
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