Marina User

Supported internal departments by clarifying process-related questions and ensuring operational standardization. Participated in flow validation and system testing before implementation, contributing to the proper functioning of automations. Created operational communications, process manuals, and served as a bridge between technical and operational teams.

Supported the strategic and administrative management of the Projects department, assisting in organizing deliveries and supporting leadership. Created dashboards and performance reports to track goals and contributed to identifying process improvement opportunities. Utilized advanced Excel and Power BI for data analysis and reporting.

Performed billing system testing, simulating various production scenarios and conducted tax validation. Participated in technical meetings using agile methodologies such as Scrum and Kanban. Provided support to internal users, ensuring the integrity and efficiency of financial and technological processes.

Worked on internal and client-facing technology and performance projects, focusing on the generation of indicators and report automation. Developed dashboards and controls to support strategic and operational decision-making. Maintained constant interaction with teams in India and local administrative departments.

Responsible for contract analysis, accounts receivable, and billing activities. Managed value updates, issued management reports, and provided administrative support using SAP. Ensured data accuracy and timely responses to relevant departments.

Handled customer service via phone, email, and in person. Managed payments, debt control, negotiations with agencies, and delinquency analysis. Responsible for issuing payment slips and conducting friendly settlements, ensuring the regularization of customer financial obligations.

Completed an MBA program focused on Project Management. This advanced degree provided comprehensive knowledge and skills essential for leading and executing complex projects effectively.

Pursued a postgraduate degree in Business Management, enhancing understanding of business operations and strategic decision-making. This program deepened expertise in various aspects of business administration.

Obtained a Bachelor's degree in Business Administration, covering core business principles and practices. This foundational education provided a strong understanding of organizational management and operations.

Completed a Bachelor's degree in Foreign Trade, focusing on international business practices and global market dynamics. This specialization equipped with knowledge of import/export regulations and international commerce.