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@marinauser5
Experienced project analyst with a focus on process improvement.
I am a dedicated professional with solid experience in project management, technical support, and customer success. My background includes working in large multinational companies where I have honed my skills in finance, processes, and administrative areas. I hold an MBA in Project Management from USP and have a strong commitment to continuous improvement and digital transformation.
Throughout my career, I have demonstrated leadership in various initiatives, particularly in automating processes and enhancing operational efficiency. My expertise with ERP systems such as SAP and Oracle, along with agile methodologies like Scrum and Kanban, has enabled me to contribute significantly to project success. I am also skilled in data analysis using tools like Power BI and Excel, which has allowed me to create impactful dashboards and performance reports.
Fluent in English and Spanish, with intermediate proficiency in French, I have gained international experience through an exchange program in Canada. I am passionate about leveraging my skills to drive organizational success and foster collaboration across teams.
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Work history, roles, and key accomplishments
ClearSale
Nov 2021 - Present (4 years)
Supported internal departments by clarifying process-related questions and ensuring operational standardization. Participated in flow validation and system testing before implementation, contributing to the proper functioning of automations. Created operational communications, process manuals, and served as a bridge between technical and operational teams.
Amil Internacional S.A.
Sep 2020 - Present (5 years 2 months)
Supported the strategic and administrative management of the Projects department, assisting in organizing deliveries and supporting leadership. Created dashboards and performance reports to track goals and contributed to identifying process improvement opportunities. Utilized advanced Excel and Power BI for data analysis and reporting.
General Electric (GE)
Feb 2019 - Present (6 years 9 months)
Performed billing system testing, simulating various production scenarios and conducted tax validation. Participated in technical meetings using agile methodologies such as Scrum and Kanban. Provided support to internal users, ensuring the integrity and efficiency of financial and technological processes.
Accenture
Jul 2015 - Present (10 years 4 months)
Worked on internal and client-facing technology and performance projects, focusing on the generation of indicators and report automation. Developed dashboards and controls to support strategic and operational decision-making. Maintained constant interaction with teams in India and local administrative departments.
GVT (Global Village Telecom)
Apr 2011 - Present (14 years 7 months)
Responsible for contract analysis, accounts receivable, and billing activities. Managed value updates, issued management reports, and provided administrative support using SAP. Ensured data accuracy and timely responses to relevant departments.
Porto Seguro Seguros
Mar 2008 - Present (17 years 8 months)
Handled customer service via phone, email, and in person. Managed payments, debt control, negotiations with agencies, and delinquency analysis. Responsible for issuing payment slips and conducting friendly settlements, ensuring the regularization of customer financial obligations.
Degrees, certifications, and relevant coursework
MBA, Project Management
Completed an MBA program focused on Project Management. This advanced degree provided comprehensive knowledge and skills essential for leading and executing complex projects effectively.
Postgraduate Degree, Business Management
Pursued a postgraduate degree in Business Management, enhancing understanding of business operations and strategic decision-making. This program deepened expertise in various aspects of business administration.
Bachelor's Degree, Business Administration
Obtained a Bachelor's degree in Business Administration, covering core business principles and practices. This foundational education provided a strong understanding of organizational management and operations.
Bachelor's Degree, Foreign Trade
Completed a Bachelor's degree in Foreign Trade, focusing on international business practices and global market dynamics. This specialization equipped with knowledge of import/export regulations and international commerce.
Software and tools used professionally
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