Flávio Nunes
@flaviocnunes
Results-driven Sales and Customer Success professional with SaaS expertise.
What I'm looking for
I am a results-driven Sales and Customer Success professional with a strong background in SaaS and technology solutions. My expertise lies in driving revenue growth, optimizing customer satisfaction, and managing strategic accounts. I have a proven track record of identifying business opportunities and implementing process improvements that lead to enhanced customer experiences.
Currently, I serve as a Customer Success Analyst at Active Cloud Solutions, where I resolve complex customer inquiries and analyze support trends to optimize workflows. My previous roles have equipped me with skills in production planning, sales strategy development, and project management. I am passionate about leveraging data-driven insights to enhance business strategies and exceed growth targets.
Fluent in English, Portuguese, and Spanish, I excel in global communication and collaboration. I hold a Bachelor of Science in Industrial Engineering and certifications in Lean & Six Sigma. I am eager to contribute my skills and experience to a dynamic team focused on delivering exceptional customer success.
Experience
Work history, roles, and key accomplishments
English Teacher
Speaking Idiomas
Mar 2021 - Present (4 years 3 months)
Design and deliver tailored English lessons for individuals and groups, utilizing engaging methods to enhance communication skills and fluency.
Customer Success Analyst
ACTIVE CLOUD SOLUTIONS
Sep 2023 - Present (1 year 9 months)
As a Customer Success Analyst, I resolve complex customer inquiries, analyze support trends, and collaborate with teams to implement customer-centric solutions. I also drive upselling and cross-selling strategies to maximize revenue opportunities.
Production Planning and Control Analyst
HVEX - High Voltage Equipment
Jul 2023 - Mar 2024 (8 months)
Managed production schedules and resources while optimizing supply chain processes. Handled interactions with customers, suppliers, and logistics to improve operational efficiency.
Sales Specialist
MADE OMNI
Jan 2023 - Mar 2023 (2 months)
Conducted cold calling and lead qualification to identify client needs. Contributed to sales strategy development and maintained CRM data for effective client relationship management.
Intern to Support Analyst
HELIBRAS | Airbus Helicopters
Mar 2018 - Mar 2020 (2 years)
Assisted in project management and fleet monitoring, managing KPIs and contributing to operational efficiency improvements.
Education
Degrees, certifications, and relevant coursework
Universidade Federal de Itajubá
Bachelor of Science, Industrial Engineering
Activities and societies: International Exchange Experience in London, UK.
Bachelor of Science in Industrial Engineering.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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