Open to opportunities

Mariam Sillah

@mariamsillah

Message

Customer service professional with strong communication and teamwork skills.

Spain

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

My name is Mariam Sillah, and I am a dedicated customer service professional with a proven track record in hospitality and client relations. I thrive in team environments and possess strong communication skills, both verbal and written. My experience spans various roles, including reception assistant and waitress, where I have consistently delivered high-quality service and improved sales.

Currently, I work as a Front Desk Receptionist and Reservations Agent at Popeye Village Malta, where I manage visitor interactions, reservations, and administrative tasks. My ability to adapt to changing situations and my strategic thinking have enabled me to handle customer inquiries and complaints effectively, ensuring a pleasant experience for all guests.

I am passionate about providing exceptional service and building rapport with customers. I am eager to continue developing my skills in a dynamic work environment that values teamwork and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist / Reservations Agent

Current

Popeye Village Malta

May 2024 - Present (1 year 2 months)

Managed front desk operations, including greeting visitors, selling tickets, and explaining services. Handled reservations, administrative support, and maintained office supplies and equipment.

Reserving Customer Support Phone Support Calendar Management Data Entry

Spanish/English Customer Service Agent

Grodt Group

Nov 2023 - Mar 2024 (4 months)

Communicated with customers across various channels, addressing inquiries and handling complaints effectively. Monitored customer accounts and escalated issues when necessary.

Customer Escalation Inbound Sales Customer Service

Waitress

La Vela

Mar 2023 - Nov 2023 (8 months)

Delivered exceptional fine dining service, including making recommendations and filleting fish tableside. Ensured a comfortable and pleasant experience for all guests.

Restaurant Services Drink Recommendations Customer Comfort Table Service Fish Filleting Upselling

Waitress

La Porta del Mon

Oct 2022 - Dec 2022 (2 months)

Provided high-quality service by taking orders, serving food and drinks, and preparing invoices. Worked efficiently under pressure to ensure customer comfort and satisfaction.

Order Taking Drink Service Invoicing Payment Processing Customer Satisfaction

Reception Assistant

Hostal Mas Ferrer

Jun 2022 - Aug 2022 (2 months)

Managed guest check-ins and check-outs, ensuring a smooth experience for all visitors. Handled reservations, cancellations, and payments while resolving conflicts and improving sales.

Reserving Conflict Resolution Sales Document Management Invoicing Customer Service Administrative Support

Education

Degrees, certifications, and relevant coursework

Escola Pública La Draga

Primary Education, General Studies

Completed primary education, focusing on foundational subjects such as language, mathematics, and science. Developed basic academic skills and a strong learning foundation.

Institut Públic Pere Alsius i Torrent

Secondary Education, General Studies

Undertook secondary education, expanding knowledge across a broad curriculum including humanities and sciences. Prepared for advanced studies and personal development.

Institut Josep Brugulat

Pre-University Titulation, Pre-University Studies

Achieved pre-university titulation, focusing on subjects essential for higher education entrance. Developed critical thinking and analytical skills in preparation for university-level coursework.