Alexandra Huiban

Managed 70+ incoming calls and emails daily, providing prompt support to customers and shopping centres across the UK in both German and English markets. Resolved a variety of issues including gift card extensions, customer account updates, and technical store problems, ensuring a seamless customer experience. Assisted managers in producing replacement gift cards by coordinating customer requests

Acted as the first level of support for German Vodafone employees, addressing technical inquiries and troubleshooting issues to ensure minimal disruption. Delivered first-level IT support for Vodafone programs and applications, diagnosing problems and providing immediate resolutions. Created detailed incident tickets for every issue reported, efficiently resolving matters within scope or routing t

Secured this student job to gain valuable professional experience while enhancing German language proficiency through daily interactions. Maintained guest rooms to high cleanliness and presentation standards, ensuring a comfortable and welcoming environment for hotel visitors. Served dinner in the hotel restaurant, providing attentive service and enhancing the dining experience for guests.

Sold rooms and promotional packages across InterContinental Hotels Group portfolio, achieving sales targets and enhancing customer satisfaction. Logged service tickets accurately into the system, ensuring efficient case management. Contributed to meeting and exceeding performance goals.

Sold ice cream, operated the cash register, and performed daily maintenance of ice cream machines, ensuring high hygiene standards and customer satisfaction. Worked full-time in both the restaurant and ice cream shop, securing this opportunity to acquire international work experience and English proficiency.

Prepared 25+ varieties of salads daily for Harpoon Hanna’s Restaurant, ensuring quality, speed, and consistency during high-volume service periods. Participated in Work and Travel student program to improve English skills, engage with diverse cultures, and build international teamwork.

Studied foreign languages at the University of Bucharest, completing the program in 2016. This education provided a strong foundation in linguistic and cultural understanding.

Completed high school education at Saint Sava National College, graduating in 2013. This period focused on general studies and preparation for higher education.