Kelly Gaynor

Provided support to vulnerable customers through inbound and outbound calls, email responses, and liaising with various services. Managed repairs and escalated inquiries effectively.

Responded to customer inquiries via phone and email, handled escalations, and set up customer accounts. Demonstrated empathy and calmness in stressful situations.

Handled high call volumes and managed customer inquiries via live chat and email. Demonstrated excellent communication skills and attention to detail while updating customer accounts and processing payments.

Managed customer inquiries and escalations through various channels, ensuring professional communication and effective account management.

Handled customer inquiries and escalations, identified process improvements, and managed billing information updates while maintaining excellent communication.

Responded to customer inquiries related to orders and deliveries, handled escalations, and engaged with third parties to improve service delivery.

Liaised with internal and external parties to manage customer accounts, payments, and refunds while providing excellent customer service under pressure.

Completed NVQ Level 2 in Business Administration, gaining skills in administrative tasks and customer service.

Completed various qualifications including Level 2 Award in Health and Safety in the Workplace and Level 2 Award in Food Safety in Catering.

Studied for a Diploma in Law, focusing on legal principles and practices, enhancing understanding of the legal system.

Achieved 9 GCSE passes including 2 in English at grade C, demonstrating a solid foundation in various subjects.