Open to opportunities

Camila Alegria Noboa Woolfson

@camilaalegrianoboawo

Message

Versatile professional with a robust background in customer service.

Spain

Message

What I'm looking for

I am looking for a collaborative environment that values strong communication and offers opportunities for growth.

I am a versatile professional with a strong background in customer service and the hospitality industry. My exceptional social skills and ability to adapt quickly to new environments have allowed me to thrive in dynamic settings. I am a fast learner with a keen interest in the multimedia industry, eager to leverage my diverse experiences and strong interpersonal abilities.

Throughout my career, I have provided exceptional customer support, notably for an Italian fashion house, where I managed inquiries, delivery issues, and troubleshooting across various communication channels. I have utilized Salesforce to track customer interactions and ensure secure handling of sensitive data. My experience as a sous chef further honed my organizational skills and ability to work efficiently under pressure, overseeing kitchen operations and maintaining high standards of cleanliness.

I am passionate about delivering outstanding service and am looking forward to contributing my skills in a collaborative environment where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix

Nov 2024 - Dec 2024 (1 month)

Provided exceptional customer support for an Italian Fashion House, addressing inquiries, delivery issues, and troubleshooting across live chat, phone, and email. Managed returns and cancellations while ensuring secure handling of sensitive customer data using Salesforce.

Customer Support Salesforce Problem Solving Communication Data Management Time Management

Sous Chef

Hotel Korsal

May 2023 - Oct 2023 (5 months)

Oversaw buffet-style breakfast preparation and supported group class reservations while crafting A la Carte lunch dishes. Responsible for maintaining kitchen cleanliness, managing inventory, and ensuring efficient stock management.

Culinary Skills Inventory Management Kitchen Hygiene Team Collaboration Time Management Customer Service

Customer Service Representative

Transcom

Jun 2021 - Apr 2023 (1 year 10 months)

Assisted customers on GetYourGuide by contacting touristic service suppliers and managing sensitive data through various communication channels including phone, email, and chat.

Customer Service Communication Data Management Problem Solving Team Collaboration

Call Center Advisor

BANGARA S.A

Nov 2019 - Mar 2020 (4 months)

Advised customers on cellular plans and TV packages, promoting services via inbound and outbound calls. Addressed inquiries and resolved issues while maintaining accurate sales records using CRM software.

Customer Service CRM Software Sales Communication Problem Solving Time Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

EAE Business School

Advanced Diploma, Digital Marketing

2021 - 2023

Completed an Advanced Diploma in Digital Marketing and E-Commerce, focusing on digital strategies and e-commerce solutions.

University of Zagreb

Diploma, Music

2021 - 2023

Pursued studies in the IB Music Program, enhancing musical skills and knowledge while participating in various musical activities.

American School of Quito

Diploma, International Baccalaureate

2004 - 2018

Completed the International Baccalaureate program, focusing on a well-rounded education that prepares students for higher education and global citizenship.