Isabelle Lidec
@isabellelidec
Bilingual customer support agent with strong organizational skills.
SpainWhat I'm looking for
With a diverse background in customer support and management, I have honed my skills in providing exceptional service across various industries. My experience includes working as a bilingual customer support agent for Fever and Nintendo Europe, where I effectively communicated with clients in both French and English, resolving their inquiries and ensuring satisfaction.
In addition to my customer service roles, I have owned and managed my own food truck business, Korrigans Kitchen, where I developed strong organizational and bookkeeping skills. My ability to adapt to different environments and maintain a positive attitude has been key to my success in both remote and in-person positions.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Support Agent
Fever
Jan 2024 - Present (2 years 5 months)
Providing bilingual customer support via emails, chats, and phone calls for Fever users in French and English. Utilizing Zendesk for managing customer inquiries.
Bilingual Customer Support
Anovo
Nov 2022 - Jul 2023 (8 months)
Handled support emails for Nintendo Europe customers in French and English, ensuring high-quality service and customer satisfaction.
Sales Agent
Domestic & General
Jun 2022 - Oct 2022 (4 months)
Managed warranties for home appliances in the French market, providing customer care and support.
Customer Care Agent
CPM International
Oct 2021 - Apr 2022 (6 months)
Provided customer service for Dyson France through phone and email communications, ensuring customer satisfaction.
Telesales and Claims Agent
Lastminute.com
Jun 2021 - Oct 2021 (4 months)
Handled client claims and escalated issues to suppliers as needed, utilizing CRM for managing customer interactions.
Bilingual Service Desk Agent
Sunlife Financial
Dec 2020 - Jun 2021 (6 months)
Provided technical support to Sunlife employees, resolving issues and escalating technical problems as necessary.
Business Owner
Korrigans Kitchen
May 2019 - Mar 2020 (10 months)
Operated a food truck at festivals and events, managing all aspects of the business including bookkeeping and management.
Administrative Secretary
Maisons esprit nature
Nov 2012 - Dec 2017 (5 years 1 month)
Managed quotes, client bills, accounts, and customer service, along with stock and order management.
Receptionist
Domaine de Pont-Aven Art Gallery Resort
Apr 2016 - Oct 2016 (6 months)
Greeted hotel guests and managed reservations through Cloud PM software, along with bookkeeping and staff planning.
Receptionist Assistant and Tourist Guide
Hotel Guilia
May 2007 - Aug 2007 (3 months)
Provided front desk support for French clients and conducted tours in French around Naples.
Store Manager
Tide Line Books
Feb 2006 - Apr 2007 (1 year 2 months)
Managed store operations including sales, stock management, and customer service.
Waitress
La Bodega
Jun 2002 - May 2003 (11 months)
Provided floor service and greeted clients in a Michelin star restaurant setting.
Education
Degrees, certifications, and relevant coursework
Isabelle hasn't added their education
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Availability
Location
SpainAuthorized to work in
Job categories
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