KVKira Elizabeth Pana Viloria
@kiraelizabethpanavil
Loyal and trustworthy employee with strong customer service skills.
SpainWhat I'm looking for
I am a dedicated and hardworking professional with a strong work ethic and a commitment to excellence. My experience spans over three years in customer service roles, where I have honed my skills in data entry, troubleshooting, and live chat support. I pride myself on being a quick learner, adaptable to various situations, and capable of working both independently and as part of a team.
Throughout my career, I have demonstrated my ability to resolve customer issues effectively and efficiently. My fluency in English and native proficiency in Spanish allow me to communicate effectively with a diverse clientele. I am passionate about providing exceptional service and ensuring customer satisfaction, which has been a key driver of my success in previous roles.
Experience
Work history, roles, and key accomplishments
Marketing Service Agent
CES Communications Limited
Apr 2024 - May 2024 (1 month)
Worked for 5 months making calls for gambling companies, providing users with information about offers in both English and Spanish.
Associate - Customer Service
Sutherland Global
Apr 2021 - May 2024 (3 years 1 month)
Worked for three years handling customer calls, resolving doubts and concerns, and assisting customers with platform issues. Demonstrated patience and strong customer service skills.
Administrative Assistant
Servicio Nacional SENA
Jan 2018 - Feb 2018 (1 month)
Handled calls and provided customer service as an Administrative Assistant, gaining experience in data entry and customer interaction.
Education
Degrees, certifications, and relevant coursework
CES Communications Limited
Certificate, Marketing
2024 - 2024
Participated in a Marketing Service Agent program, enhancing skills in customer communication and marketing strategies.
UMUniversity of Magdalena
Associate Degree, International Business
2019 - 2021
Completed 2 years of studies in International Business, gaining knowledge in global trade, marketing strategies, and business management.
I.E.D. Laura Vicuña
High School Diploma, General Education
2017 - 2018
Obtained a High School Diploma, focusing on foundational education and skills necessary for further studies and career development.
Availability
Location
SpainAuthorized to work in
Job categories
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