Looking for a job

Maria Khrista Tajan

@mariakhristatajan

Virtual Assistant supporting executive operations through inbox and calendar management, healthcare coordination, onboarding, and client communications.

Philippines

Message

As an Independent Contractor, I support executive operations by managing client communications, inboxes, calendars, scheduling, and follow-ups. I also coordinate healthcare-related scheduling, referrals, and administrative support.

At CNX, I provided phone, chat, and email support for Windows OS and Microsoft Office/365. I troubleshot installation, activation, and connectivity issues, documented cases, and met SLA targets.

At ICT, I supported AT&T Uverse customers through live chat, processed insurance claims and benefits applications, and sold insurance products. Earlier, I qualified real estate leads and researched verified data for Mega Publishing.

Experience

Work history, roles, and key accomplishments

General Virtual Assistant / Executive Assistant

Independent Contractor

Dec 2024 - Jan 2026 (1 year 1 month)

Served as primary point of contact for client communications, managing high-volume inboxes, calendars, scheduling, and follow-ups. Provided healthcare coordination, onboarding support, and remote technical assistance.

Inbox Management Calendar Management Scheduling Healthcare Coordination Onboarding Support CRM Customer Service Remote Technical Support

Technical Support Specialist – Windows & MS Office Support

CNX

Jan 2021 - Dec 2024 (3 years 11 months)

Delivered frontline phone, chat, and email support for Windows OS and Microsoft Office/365 issues with strong first-contact resolution. Troubleshot installation, activation, and connectivity issues while meeting SLA targets.

Windows Microsoft Office 365 Troubleshooting Installation Activation Connectivity Ticketing Systems SLA Compliance

Real Estate Cold Caller

Real Estate (Independent)

Jan 2017 - Dec 2019 (2 years 11 months)

Made high-volume outbound calls to prospective property sellers, building rapport and qualifying motivated leads. Maintained CRM records and scheduled follow-up appointments for the acquisition team.

Cold Calling Lead Qualification CRM Appointment Scheduling Communication Skills

Technical and Customer Support Specialist | AT&T Uverse

ICT

Jan 2009 - Dec 2015 (6 years 11 months)

Resolved technical support tickets and delivered real-time customer assistance via live chat. Processed insurance claims and benefits applications while maintaining SLA compliance and meeting sales quotas.

Technical Support Customer Service Live Chat Ticketing Insurance Claims SLA Compliance Sales