Lloyd Anthony Alojado
@lloydanthonyalojado
Detail-oriented IT-support and administrative professional with 5+ years optimizing operations and customer experiences.
PhilippinesWhat I'm looking for
I am a detail-oriented, tech-savvy professional with over five years' experience in administrative support, customer service, and IT assistance. I focus on streamlining processes, managing data accurately, and providing reliable remote and onsite support to teams and clients.
In customer service roles I delivered high-quality support across email and chat, handled escalations, and performed proactive outreach to improve client retention. I also conducted cash application audits and collaborated with finance teams to reconcile payments and reduce discrepancies.
As a virtual assistant I managed high-volume data entry, created reports and trackers, coordinated calendars and communications, and supported remote teams with task prioritization and productivity reporting. I emphasize organized documentation and efficient workflows.
I began in IT support, providing first-level troubleshooting for hardware, software, and network issues, assisting with system maintenance, backups, and documentation. I bring a collaborative mindset, strong communication, and a focus on continuous improvement to any operational or support role.
Experience
Work history, roles, and key accomplishments
Delivered high-quality customer support via email and chat, resolved escalations, and conducted cash application audits to reconcile payments and reduce discrepancies. Coordinated onboarding and system access for new team members and suggested workflow optimizations to improve team performance.
Virtual Assistant
Freelance
Sep 2018 - Jun 2021 (2 years 9 months)
Provided high-volume data entry, managed client databases and calendars, prepared reports and timekeeping documentation, and coordinated workflow across remote teams to maintain productivity. Managed email communications and scheduling to ensure smooth client operations.
IT Support Technician
Department of Public Works and Highways
May 2018 - Aug 2018 (3 months)
Provided first-level technical support for hardware, software, and network connectivity, assisted with local network monitoring and system maintenance, and documented recurring issues to improve troubleshooting. Supported data entry and database updates to maintain internal records.
Education
Degrees, certifications, and relevant coursework
ICCT Colleges
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology emphasizing practical IT skills and foundational computing knowledge.
Civil Service Commission
Civil Service Professional Eligibility, Public Service Eligibility
Holds Civil Service Professional Eligibility awarded by the Civil Service Commission to certify qualification for government service positions.
TESDA
NC III, Events Management
Completed an NC III credential in Events Management Services reflecting competency in event planning and execution tasks.
ELTECH Learning Hub
Certificate, Computer Literacy
Completed a Basic Computer Literacy course covering fundamental computer skills and common office software usage.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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