Open to opportunities

Lorenza Timajo

@lorenzatimajo

Message

Dynamic professional skilled in customer service and sales support.

Philippines

Message

What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

I am a dynamic professional with a proven track record in customer service, sales support, and appointment setting. My expertise lies in client communication, CRM management, and executing effective marketing strategies. I am known for my ability to multitask, solve problems efficiently, and deliver superior customer experiences. With a strong commitment to driving success in a dynamic environment, I am ready to leverage my experience and skills to contribute positively to any organization.

Throughout my career, I have held various roles that have honed my abilities in managing client relationships and supporting sales teams. As an Executive Virtual Assistant at Vanta Ventures LLC, I regularly communicated with clients to monitor their progress and provided prompt support to resolve any issues. My experience also includes conducting welcome calls for new clients, managing calendars, and executing bulk email campaigns, all while maintaining organized client data in HubSpot CRM.

In addition to my customer service skills, I have a strong background in technical support and appointment setting. I have successfully nurtured leads through consistent follow-up and have a proven track record of increasing conversion rates. My ability to manage multiple tasks and communicate effectively has been key to my success in various roles, including technical support for healthcare and hotel management. I am eager to bring my diverse skill set to a new opportunity where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Executive VA

Vanta Ventures LLC

Aug 2020 - Apr 2024 (3 years 8 months)

Managed client communications and provided support through calls, emails, and chats. Executed marketing strategies, maintained organized client folders, and managed calendars. Developed surveys for feedback and assisted with onboarding.

Client Communication CRM Management Calendar Management Marketing Strategies Problem Solving Customer Support Data Management Event Creation Auditing

Cold Caller

Services - Real Estate

Oct 2023 - Jan 2024 (3 months)

Proficient in cold calling to identify opportunities and generate leads in real estate. Skilled in appointment setting and updating CRM systems with accurate lead information.

Cold Calling Appointment Setting CRM Management Lead Generation Customer Service Data Entry Reporting Email Marketing

Executive VA

Independent Client

Jan 2020 - Sep 2023 (3 years 8 months)

Initiated outbound calls for appointment scheduling and lead generation. Managed customer inquiries and escalated requests efficiently while maintaining accurate order details.

Outbound Calling Lead Generation Customer Service Order Management Email Marketing Task Management Communication Skills Data Management

Healthcare Specialist

HGS

Jan 2016 - Jan 2017 (1 year)

Supported medical professionals in managing patient medical coverage and liaised with healthcare providers. Verified in-network benefits and stayed updated on coverage changes.

Patient Support Medical Coverage Management Communication Skills Problem Solving Customer Service Documentation Data Entry Team Collaboration Reporting

Technical & Hotel Support

Altisource Business Solution

Feb 2015 - Sep 2015 (7 months)

Managed hotel check-in/check-out processes and provided administrative support. Communicated with guests to address inquiries and troubleshot technical issues for hotel staff.

Hotel Management Customer Service Technical Support Communication Skills Troubleshooting Administrative Support Billing Management Remote Assistance Problem Solving

Appointment Setter VA

Remote Staff

Dec 2013 - Jan 2015 (1 year 1 month)

Conducted outbound calls to UK customers for Forex workshops, nurturing leads and following up effectively.

Outbound Calling Lead Nurturing Appointment Setting Customer Engagement Communication Skills Lead Follow Up Sales Strategies CRM Management Data Entry Reporting

Technical Support

Stream Global Services

May 2013 - Nov 2013 (6 months)

Provided technical support for Microsoft, focusing on account recovery and resolving customer inquiries related to billing and subscriptions.

Technical Support Customer Service Account Recovery Problem Solving Communication Skills Billing Management Subscriptions Data Entry Reporting Team Collaboration

Financial Account Specialist

Sutherland Global Services

Jan 2011 - Jan 2013 (2 years)

Managed customer financial data, assisted with loan applications, and provided support during tax season while coordinating shipping details for online orders.

Financial Management Customer Service Loan Processing Order Management Communication Skills Data Entry Problem Solving Reporting Team Collaboration

Education

Degrees, certifications, and relevant coursework

City University Of Pasay

Bachelor of Elementary Education, Elementary Education

2005 - 2007

Pursued a Bachelor of Elementary Education, focusing on the principles of teaching and learning for young children. Developed skills in classroom management, lesson planning, and educational assessment.