Francis William Pasimio
@franciswilliampasimi
I streamline executive operations, customer support, and CRM workflows in remote environments.
PhilippinesWhat I'm looking for
I've supported executives with calendar and email management, appointment setting, and social media management as an Executive Virtual Assistant.
Across iQor and Alorica, I've handled customer inquiries, refunds, CRM updates, printer troubleshooting, and KPI-driven customer service.
At CSS Corp, I delivered technical assistance for marine navigation systems and resolved hardware issues. At ResultsCX, I deployed hardware and software, provided remote support, set up workstations, and supported healthcare authorization requests.
I'm experienced with GoHighLevel, Zendesk, Google Workspace, Microsoft Office, Citrix, Canva, and CapCut, bringing organized administrative support and practical troubleshooting to remote teams.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Self Employed
May 2025 - Jun 2026 (1 year 1 month)
Handled calendar management, email management, appointment setting, and social media management.
Customer Support Associate
iQor
Aug 2024 - Apr 2025 (8 months)
Handled customer inquiries, refunds, CRM updates and maintained excellent service standards.
Customer Support Associate
Alorica
Mar 2024 - Jun 2024 (3 months)
Provided customer and printer troubleshooting support while meeting KPIs.
Technical Support Representative
CSS Corp
Apr 2022 - Dec 2023 (1 year 8 months)
Delivered technical assistance for marine navigation systems and hardware troubleshooting.
IT Support Specialist
ResultsCX
Oct 2021 - Mar 2022 (5 months)
Performed hardware/software deployment, remote support and workstation setup.
Customer Support Representative
ResultsCX
Jun 2021 - Oct 2021 (4 months)
Supported healthcare authorization requests and customer concerns.
Education
Degrees, certifications, and relevant coursework
First City Providential College
Bachelor of Science, Civil Engineering
Bachelor of Science in Civil Engineering degree from First City Providential College.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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