Solomon Bamidele

As a Customer Support Specialist, I developed exceptional support strategies, achieving 95% KPI scores. I acted as a customer advocate during escalations, collaborated cross-functionally, and established a feedback loop that increased customer satisfaction by 7%. I also created a knowledge base on product specifics and Blockchain technology.

As a Customer Support Specialist, I developed exceptional support strategies, achieving a 95% KPI score. I acted as a customer advocate, improved resolution times, and established a feedback loop that increased customer satisfaction by 7%. I also created a knowledge base on product specifics and handled escalated complaints related to P2P transactions.

In my role as a Customer Support Representative, I managed a KYC/Fraud Sub-team, improving user onboarding and reducing fraud by 35%. I collaborated with technical teams to resolve customer issues, contributing to a 10% reduction in unresolved complaints and improved resolution times.

In my role as a Customer Support Representative, I managed the KYC/Fraud Sub-team, improving user onboarding and reducing fraud by 35%. I collaborated with technical teams to resolve customer issues, contributing to a 10% reduction in unresolved complaints and improved resolution times.

As a Customer Service Team Lead, I revamped processes leading to a 70% decrease in FRT and $3500 in savings. I improved team performance by 15% through evaluations and training, and authored SOPs that enhanced resolution times by 50%.

As a Customer Service Team Lead, I revamped shift structures and optimized processes, achieving significant reductions in FRT and TAT. I improved team performance through evaluations and training, leading to increased efficiency and a decrease in onboarding time.

In my role as a Technical Support Specialist, I reduced ticket resolution times by 25% and ensured 98% network uptime. I coordinated with partners for network maintenance, contributing to a 15% reduction in project timelines.

In my role as a Technical Support Specialist, I successfully troubleshot services, reducing ticket resolution times by 25%. I ensured compliance with SLAs, contributing to a 98% network uptime, and managed customer complaints effectively.

As a Telesales Specialist, I exceeded sales targets and contributed significantly to team goals. I trained new team members, reducing onboarding time and improving overall team performance.

As a Telesales Specialist, I exceeded sales targets and contributed to 17% of the team's collective goal. I trained new team members, reducing onboarding time by 25% and improving overall performance by 10%.