Sunday Ogboi
@sundayogboi
Customer service agent with expertise in data-driven support.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with a strong background in team and operations management. My experience at Hugo Technologies has equipped me with the skills to deliver exceptional support through various channels, including phone, chat, and email. I take pride in my ability to improve customer satisfaction, having achieved a 25% increase in satisfaction rates during my tenure. My focus on first-contact resolution has led to a 90% success rate, and I continuously strive to streamline support processes through data analysis.
In my previous role as Operations Manager at Premiumcircle Limited, I successfully streamlined operations, resulting in a 20% boost in efficiency. My leadership skills were further honed while leading a multidisciplinary research team at LAUTECH, where I improved research efficiency by 30%. I am passionate about using data tools like Power BI and Tableau to inform decisions and enhance the customer experience.
Experience
Work history, roles, and key accomplishments
Volunteer
Friends of Deji NGO
Jan 2023 - Present (2 years 5 months)
Supported community events and aid delivery for underprivileged groups; helped raise funds and expand outreach.
Customer Service Agent
Hugo Technologies
Jan 2024 - Apr 2024 (3 months)
Delivered support via phone, email, and chat, leading to a 25% increase in customer satisfaction. Achieved 90% first-contact resolution and cut response time by 15%. Collaborated cross-functionally to improve feedback loops and enhance support processes.
Operations Manager
Premiumcircle Limited
Jan 2023 - Jan 2024 (1 year)
Streamlined operations, boosting efficiency by 20%. Led a team, handled customer issues, and prepared reports for strategic decisions. Negotiated supplier contracts and maintained client relationships.
Class Teacher
De Josh School
Jul 2021 - Jan 2022 (6 months)
Developed and implemented lesson plans that improved student outcomes. Organized hands-on projects and coordinated community events.
Team Lead
Nanoparticles Explorer
Jul 2021 - Jan 2022 (6 months)
Led a multidisciplinary research team, completing five key projects in one year. Improved research efficiency by 30% and team productivity by 25%.
Education
Degrees, certifications, and relevant coursework
LTLadoke Akintola University of Technology
Bachelor of Science, Environmental Biology
2018 - 2021
Bachelor of Science in Environmental Biology, focusing on the study of ecosystems, biodiversity, and environmental conservation.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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