SO
Open to opportunities

Sunday Ogboi

@sundayogboi

Customer service agent with expertise in data-driven support.

Nigeria

What I'm looking for

I seek a role that values data-driven decision-making and fosters team collaboration.

I am a dedicated customer service professional with a strong background in team and operations management. My experience at Hugo Technologies has equipped me with the skills to deliver exceptional support through various channels, including phone, chat, and email. I take pride in my ability to improve customer satisfaction, having achieved a 25% increase in satisfaction rates during my tenure. My focus on first-contact resolution has led to a 90% success rate, and I continuously strive to streamline support processes through data analysis.

In my previous role as Operations Manager at Premiumcircle Limited, I successfully streamlined operations, resulting in a 20% boost in efficiency. My leadership skills were further honed while leading a multidisciplinary research team at LAUTECH, where I improved research efficiency by 30%. I am passionate about using data tools like Power BI and Tableau to inform decisions and enhance the customer experience.

Experience

Work history, roles, and key accomplishments

FN
Current

Volunteer

Friends of Deji NGO

Jan 2023 - Present (2 years 5 months)

Supported community events and aid delivery for underprivileged groups; helped raise funds and expand outreach.

DS

Class Teacher

De Josh School

Jul 2021 - Jan 2022 (6 months)

Developed and implemented lesson plans that improved student outcomes. Organized hands-on projects and coordinated community events.

NE

Team Lead

Nanoparticles Explorer

Jul 2021 - Jan 2022 (6 months)

Led a multidisciplinary research team, completing five key projects in one year. Improved research efficiency by 30% and team productivity by 25%.

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology logoLT

Ladoke Akintola University of Technology

Bachelor of Science, Environmental Biology

2018 - 2021

Bachelor of Science in Environmental Biology, focusing on the study of ecosystems, biodiversity, and environmental conservation.

Tech stack

Software and tools used professionally

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Sunday Ogboi - Volunteer - Friends of Deji NGO | Himalayas