Open to opportunities

Margret Mwavita

@margretmwavita

Administrative Assistant improving executive coordination, office operations, and customer support through organized workflows.

Kenya

Message

What I'm looking for

I’m looking for a role where I can provide executive support and administrative coordination—managing schedules, records, and research—to improve productivity, handle confidential work, and deliver professional communication in a fast-paced environment.

I’m a detail-oriented Administrative Assistant and Executive Support Assistant with experience supporting daily office operations, executive coordination, customer service delivery, document management, and administrative processes.

I manage schedules, maintain accurate records, prepare correspondence and reports, coordinate meetings and appointments, and support decision-making through research and clear summaries.

In remote and in-person roles, I handle confidential information with discretion, manage multi-priority workloads, and keep digital and filing systems organized for smooth workflow execution.

I’ve driven measurable outcomes—reducing administrative workload by 20–40%, organizing 40+ digital files, and maintaining a 95% customer satisfaction rating—while consistently improving task tracking and follow-ups.

Experience

Work history, roles, and key accomplishments

Current

Executive Support Assistant

Current

Freelance

Jan 2025 - Present (1 year 5 months)

Coordinated executive administrative activities, task tracking, and scheduling support to improve productivity, reducing administrative workload by 20–40%. Managed digital records (40+ files), prepared research briefs and reports, and supported vendor/procurement coordination while maintaining confidentiality.

Administrative Support Calendar Management Records Management document preparation Vendor coordination Confidentiality

Customer Support Agent

Rubis Enjoy Shop

Jan 2024 - Jan 2025 (1 year)

Managed 80–100 customer inquiries daily via email and digital channels, updating records and tracking requests within support systems. Resolved concerns through investigation and timely follow-up, maintaining a 95% customer satisfaction rating.

Customer Support Zendesk Documentation Customer Satisfaction Team Collaboration

Admin & Customer Service Assistant

HOD Clothline & Shoe Shop

Jan 2023 - Jan 2024 (1 year)

Supported daily administrative operations and front-line customer service by maintaining organized records and handling routine documentation accurately. Coordinated customer requests and supported inventory-related documentation and business processes.

Administrative Operations Customer Relations Data Entry Front Line Support Inventory Documentation Support

Education

Degrees, certifications, and relevant coursework

Journalism & Media Studies (Diploma Program)

Diploma, Journalism & Media Studies

2018 - 2021

Completed a Diploma in Journalism & Media Studies from 2018 to 2021, focusing on professional communication, report writing, information management, and documentation skills.

Office Administration & Reception Skills (Certificate)

Certificate, Office Administration & Reception

Completed an Office Administration & Reception Skills certificate focused on administrative and reception-related documentation and professional communication.