Cynthia Jemuge
@cynthiajemuge
Remote administrative assistant with 3+ years optimizing executive support and client services.
What I'm looking for
I am a results-driven remote administrative assistant with over three years supporting executives and international clients, excelling in appointment scheduling, CRM operations, and client coordination.
I have supported CEOs and senior leaders by managing calendars, travel, confidential files, and cross-functional communications, improving workflow efficiency and reducing scheduling conflicts.
In client-facing roles I handled 50+ weekly appointments, maintained a 95% satisfaction rate via WhatsApp Business and email, and implemented programs that increased repeat bookings by 15%.
I am proficient with Square CRM, Google Workspace, Microsoft Office, ClickUp, Asana, Canva, and virtual meeting tools; I thrive in distributed teams and adapt to international time zones.
Experience
Work history, roles, and key accomplishments
Remote Administrative Assistant
Salon Services
Feb 2024 - Jun 2025 (1 year 4 months)
Managed 50+ client appointments weekly via Square CRM, maintained a 95% customer satisfaction rate, and implemented promotions that increased repeat bookings by 15%. Organized customer records and streamlined client service processes to improve operational efficiency.
Executive Assistant
CEO Support
Jan 2023 - Dec 2023 (11 months)
Provided high-level administrative support to CEOs, managing calendars and travel across time zones, streamlining email workflows, and implementing digital organization systems that reduced scheduling conflicts. Coordinated cross-functional communications and assisted in project tracking for timely executive decisions.
Communications Intern
Kenya Revenue Authority
Jan 2022 - Dec 2022 (11 months)
Drafted press releases and social content that increased online engagement by 15% and supported public awareness campaigns reaching over 2,000 citizens. Monitored feedback and prepared reports to inform campaign effectiveness.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Business Management, Purchasing & Supplies
2017 - 2021
Completed a Bachelor of Business Management with a focus on Purchasing & Supplies, covering procurement, supply chain fundamentals, and business management principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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