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Cynthia Jemuge

@cynthiajemuge

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Remote administrative assistant with 3+ years optimizing executive support and client services.

Kenya

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What I'm looking for

I seek remote administrative or executive support roles with international teams where I can streamline workflows, manage client relations, and grow in responsibility.

I am a results-driven remote administrative assistant with over three years supporting executives and international clients, excelling in appointment scheduling, CRM operations, and client coordination.

I have supported CEOs and senior leaders by managing calendars, travel, confidential files, and cross-functional communications, improving workflow efficiency and reducing scheduling conflicts.

In client-facing roles I handled 50+ weekly appointments, maintained a 95% satisfaction rate via WhatsApp Business and email, and implemented programs that increased repeat bookings by 15%.

I am proficient with Square CRM, Google Workspace, Microsoft Office, ClickUp, Asana, Canva, and virtual meeting tools; I thrive in distributed teams and adapt to international time zones.

Experience

Work history, roles, and key accomplishments

Remote Administrative Assistant

Salon Services

Feb 2024 - Jun 2025 (1 year 4 months)

Managed 50+ client appointments weekly via Square CRM, maintained a 95% customer satisfaction rate, and implemented promotions that increased repeat bookings by 15%. Organized customer records and streamlined client service processes to improve operational efficiency.

Customer Service Data Entry Client Relations Calendar Management

Executive Assistant

CEO Support

Jan 2023 - Dec 2023 (11 months)

Provided high-level administrative support to CEOs, managing calendars and travel across time zones, streamlining email workflows, and implementing digital organization systems that reduced scheduling conflicts. Coordinated cross-functional communications and assisted in project tracking for timely executive decisions.

Calendar Management Travel Coordination Project Tracking Communication Google Workspace

Communications Intern

Kenya Revenue Authority

Jan 2022 - Dec 2022 (11 months)

Drafted press releases and social content that increased online engagement by 15% and supported public awareness campaigns reaching over 2,000 citizens. Monitored feedback and prepared reports to inform campaign effectiveness.

Content Writing Social Media Management Community Engagement Reporting Event Coordination Microsoft Office Canva

Education

Degrees, certifications, and relevant coursework

Moi University

Bachelor of Business Management, Purchasing & Supplies

2017 - 2021

Completed a Bachelor of Business Management with a focus on Purchasing & Supplies, covering procurement, supply chain fundamentals, and business management principles.