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Cynthia Jemuge

@cynthiajemuge

Remote administrative assistant with 3+ years optimizing executive support and client services.

Kenya
Message

What I'm looking for

I seek remote administrative or executive support roles with international teams where I can streamline workflows, manage client relations, and grow in responsibility.

I am a results-driven remote administrative assistant with over three years supporting executives and international clients, excelling in appointment scheduling, CRM operations, and client coordination.

I have supported CEOs and senior leaders by managing calendars, travel, confidential files, and cross-functional communications, improving workflow efficiency and reducing scheduling conflicts.

In client-facing roles I handled 50+ weekly appointments, maintained a 95% satisfaction rate via WhatsApp Business and email, and implemented programs that increased repeat bookings by 15%.

I am proficient with Square CRM, Google Workspace, Microsoft Office, ClickUp, Asana, Canva, and virtual meeting tools; I thrive in distributed teams and adapt to international time zones.

Experience

Work history, roles, and key accomplishments

SS

Remote Administrative Assistant

Salon Services

Feb 2024 - Jun 2025 (1 year 4 months)

Managed 50+ client appointments weekly via Square CRM, maintained a 95% customer satisfaction rate, and implemented promotions that increased repeat bookings by 15%. Organized customer records and streamlined client service processes to improve operational efficiency.

CS

Executive Assistant

CEO Support

Jan 2023 - Dec 2023 (11 months)

Provided high-level administrative support to CEOs, managing calendars and travel across time zones, streamlining email workflows, and implementing digital organization systems that reduced scheduling conflicts. Coordinated cross-functional communications and assisted in project tracking for timely executive decisions.

Education

Degrees, certifications, and relevant coursework

Moi University logoMU

Moi University

Bachelor of Business Management, Purchasing & Supplies

2017 - 2021

Completed a Bachelor of Business Management with a focus on Purchasing & Supplies, covering procurement, supply chain fundamentals, and business management principles.

Tech stack

Software and tools used professionally

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Cynthia Jemuge - Remote Administrative Assistant - Salon Services | Himalayas